IT Service Desk Technician Job at CPS Solutions, LLC
IT Service Desk Technician - Full-Time
CPS
Dublin, OH
Onsite/Office Based
Description: As a full-time, nonexempt, CPS® IT Service Desk Technician, you will serve as the primary point of contact for all IT related incidents, requests, and questions, virtually, for all CPS employees that work across the country. Primary duties include providing excellent customer service and support via phone, email, chat and desk-side methods in a hybrid AD/Azure environment.
Schedule: This position will work 40 hours per week, Monday-Friday 8:00am-5:00pm Eastern; with rotating afterhours support/on call responsibilities one week out of every seven weeks. On call shifts run weekdays from 6:00pm to 8:00am Eastern Time, and 24/7 on Saturdays and Sundays.
Responsibilities:
- Deploying new hardware (laptop/monitors/phone/tablet)
- Deploying software to remote employee via automation tools
- Troubleshooting user issues in a Windows and Office 365 environment
- Managing incidents and service requests to ensure resolution/fulfillment is completed within the designated Service Level Agreements (SLA’s)
- Creating and maintaining end-user Knowledge Base Articles (KBAs)
- Ensuring all user devices are compliant with CPS security and usage policies to include patching and auditing/removal of unauthorized software
- Managing mobile devices via MDM toolset
- Deploy and manage corporate print solutions
Qualifications:
- Two-year technical computer degree, certificate, or related work experience
- ITIL, A+, MCP, or Microsoft Certifications preferred
- Minimum 1 year experience supporting various versions of Microsoft Office, including Office 365, Azure Active Directory, remote connectivity methodologies, and mobile devices including both iOS and Droid-based smart phones and tablets
- Experience with deploying new hardware, including (but not limited to) desktops, laptops, printers, monitors, and mobile devices
- Experience with Microsoft Endpoint (formally Intune) preferred
- Ability to work effectively within a team and also with remote users
- Working knowledge of VPN technologies
- Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution
CPS® Requirements: All employment offers are contingent upon successfully passing a background check, drug test and signed onboarding documents. Additionally, you may be required to provide medical records or have additional medical examinations/background checks that are a specific requirement of the location or position in which you are hired. Due to the healthcare requirements of the location where you will work and the clients we support, this may include a COVID vaccine. This applies to internal transfers and status changes for internal CPS® team members. CPS® is also committed to a safe and drug free workplace. The use of marijuana for medical purposes accompanied by a prescription, even if permitted by state law, will not be considered acceptable for purposes of explaining a positive lab test result for marijuana.
Benefits: CPS full-time employees enjoy a competitive salary and comprehensive benefits package, including Medical/Dental/Vision Insurance, 401(k) with a Match, Paid Time Off (PTO) Program, Company Paid Short- and Long-Term Disability, Basic and Supplemental Life Insurance, Medical Flex and Dependent Care Accounts, and more.
About CPS®: Founded nearly 50 years ago and employing over 2,500 clinical, regulatory, and operational pharmacy professionals, CPS Solutions, LLC, is one of the nation’s largest providers of pharmacy services to more than 800 hospitals and healthcare facilities nationwide. CPS® helps clients tackle a variety of complex issues, such as operational efficiency, rising drug costs, regulatory & compliance, 340B, and specialty pharmacy strategy. CPS® helps healthcare leaders drive best in class pharmacy operations through skill, expertise and proprietary technologies. For more information, visit https://www.CPS.com.
We are an Equal Opportunity Employer and do not discriminate against any qualified employee or applicant for employment because of race, color, sex, age, national origin, ancestry, religious creed, sexual orientation, gender identity and/or expression, status as a veteran, mental or physical disability or any other federal, state or local protected class.
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