Must have exp:

Basic Network Support, End user – Laptop/Desktop/Mobile device image and configuration, Office 365 – AD, Outlook, Printers and others).

Responsibilities

• Supporting Client’s employees as local and remote IT Specialist, 2nd line of support.
• Managing Desktops, Laptops, Mobiles, Physical Servers, AD accounts, Software Deployment, Windows Server & Desktop Operating System, other devices (docking stations, adapters, etc), Basic networking, System & Apps Monitoring, Cloud Administration, Security and Unified Communication.
• Installing and managing LAN infrastructure at offices. Preparing and keeping documentation, requests, collecting data.
• Handle end user queries (basic work with computer, windows OS, office and other tools).
• Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues
• Equipment lifecycle management support: Assist in procurement to decommissioning of end user devices
• Provide hands and feet support to desktops, laptops, servers, network, backup devices etc.
• Utilize remote control tools in accordance with customer’s security policies to diagnose, troubleshoot and train
• Managing vendor support contracts
• Arranging ad hoc servicing/repair
• Arranging periodic servicing and Coordinate with OEM vendors for maintenance activities
• troubleshooting, installing, and where necessary removing equipment and/or components
• Managing on-site activities such as installation, inspection, maintenance, and repair tasks
• Perform visual checks for hardware failure lights or console error messages, power status and hardware labels
• Asset Tracking and Manage and Maintain the asset inventory
• Provide notification to IT Support Management team when issues are ongoing and impacting end users to keep them informed
• Travel to remote plants as needed at the direction of IT Support Management team.

Document all incoming issues and escalate to the appropriate Support teams

• Escalate issues to appropriate OEM support teams as needed
• Maintain the highest level of customer service for our end users (technical & soft skills).

Support with execution of departmental projects, contributing where needed for successful completion

Skills required

Educational Qualifications and experience:

• Have an associate or bachelor's degree or a Technical Diploma
• Microsoft Certified Desktop Support Technician (MCDST)

• ITIL Foundation v4 certification
• Certification in CompTIA A + or CompTIA Network+ or CompTIA Server +
• Prior experience as a Field Service Technician

• Experienced in racking, stacking, cabling, decommissioning of Data Center Hardware devices.
• Strong Verbal and Written communication skills
• Willingness to work in shifts, attend oncalls and weekend work as per schedule

Job Type: Contract

Pay: $30.00 - $35.00 per hour

Schedule:

• 5x8
• Monday to Friday

Ability to commute/relocate:

• Monongahela, PA 15063: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 3 years (Preferred)
• Windows: 3 years (Preferred)

Work Location: In person

Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.