To apply, please visit our website at mycnhreman.com

Making an impact: Today, Tomorrow, and Forever, one part at a time.

At CNH Industrial Reman we understand the value of building and strengthening long-lasting relationships with our dealers, employees and suppliers. We bring market-leading agriculture and construction solutions to our family of brands which include Case IH, CASE Construction, New Holland Agriculture and New Holland Construction.

CNH Industrial Reman offers competitive pay, benefits and a bonus program for all our employees. We provide a positive, open-book culture where our employees are challenged to grow and develop a career path within the organization. CNH Industrial Reman has an industry-leading safety record and welcomes employees committed to producing quality products in a safe and productive manner.

Join a fun, experienced IT Team that will focus on your growth!

Primary Function:
CNH Reman is looking for an experienced IT technician to join its expanding, best-in-class team. In this role you will provide first-level support to users, perform administrative tasks for the IT department, and manage the help desk ticketing system. You will also work with other members of the team to expand your skillset into other areas of IT. For example, you can work with our Project Manager to develop those skills, our System Administrator on system design and cybersecurity, and our analysts to learn about development. Our goal is to find the best person to develop them into their next position while earning a good salary with great benefits which include the potential for quarterly bonuses.

Dimensions:

• Provide world-class support to internal and external customers:
• Provide an initial response time to new tickets of less than 60 minutes.
• Same-day resolution for > 75% of Level 1 tickets.

Essential Responsibilities:

• Provide first level of support for all computer related issues.
• Must be able to communicate effectively to end users, acting as the “face” of the IT Department.
• Manage help desk ticketing system and help desk tickets.
• Review open items and follow-up on past due items for users and IT staff.
• Maintains user accounts in Active Directory, our ERP application, and VoIP phone system.
• Performs administrative tasks in Microsoft Office 365.
• Perform routine maintenance, remedial services, and lifecycle planning for desktop systems.
• Follow and enhance work instructions, documentation, and contribute to continuous improvement.
• Perform administrative tasks related to processing orders, payments, reporting, etc. for the IT Department.
• Shadow IT personnel on other activities to develop knowledge and skills and act as a backup during absences.
• Attend training and work toward certifications as agreed to with your supervisor.

Job Specifications:

Impact:

• Providing rapid support ensures our manufacturers and support personnel stay productive.
• Keeping good documentation improves all outcomes; shortens response time and provides end-users training and self-help.

Communication:

• Internal customers, including production associates, office staff, and management: Provide in-person, telephone, email, chat, and remote support for technical issues.

Performs onboarding of new employees during their orientation.
Guides end users through upgrades.
Acts as a concierge through escalation, when needed.

• External customers, for example: vendors, contractors, customers, and partner companies like CNH and SRC.Provide in-person, telephone, email, chat, and remote support for technical issues.

Acts as a concierge through escalation, when needed.

Experience:
Required:

• High School Diploma or HiSet (Formerly GED).
• Minimum 1-year professional experience in IT.
• Regular, predictable, and reliable attendance.
• Requiring hours of service that would average at least 30 hours of service per week (full time), overtime
• Must wear all personal protective equipment PPE while on the shop floor.
• Must be able to sit, stand, walk, bend, stooping, twist, reach, reach overhead.
• Must be able to lift 20 lbs. frequently, 21-30 lbs. occasionally, and 31-49 lbs. rarely.
• Work in both climate controlled and non-climate controlled environments.

Preferred:

• Associate degree or better in IT or related field.
• Microsoft Office 365 administration experience.
• Experience with VoIP phone systems.
• Experience using Microsoft Active Directory

Benefit Package Includes:

• Competitive Pay and Quarterly Bonus Program
• Low Premium Health, Dental, Vision and Disability Insurance
• Company-Paid Life Insurance
• Paid Holidays and Vacation
• Generous 401(k) Plan
• Excellent Tuition Reimbursement
• Safety Reimbursements
• Employee Assistance Program
• Wellness Program

To apply, please visit our website at mycnhreman.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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