The IT Business Analyst is responsible for planning, testing, and supporting the software and tools (including Colleague and other approved third-party software, ie OnBase, SoftDocs, Starfish etc) used to support mission critical administrative functions within Academic Affairs. The IT Business Analyst will function as the subject matter expert and will assist in maximizing the utility of the systems used. Serves in a consultant role and provides customer service to Academic Affairs and is part of the ITS cross-divisional team of analysts, each with respective functional area responsibilities. This position will help Academic Affairs to better identify, understand and address departmental needs. The IT Business Analyst will provide day to day application support for Academic Affairs including but not limited to the Registrar’s Office, Academic Advisement, Teaching & Learning Technologies and Institutional Research.
Essential Functions

• Becomes the “resident expert” on functional area business practices and technology usage to optimize the use of Colleague and other tools in automating divisional end-to-end processes. Assumes role of functional liaison to ITS for new projects and operational software and procedural issues. In collaboration with ITS leadership and stakeholders, determines functional area project priorities. Responsible for evaluating, determining impact, testing and deployment of software updates and new functionality and communicating to functional area. (25%)
• Plans, monitors, implements, deploys and assesses area-specific projects. Ensures coordinated effort for new projects, from requirements to integration. (25%)
• Demonstrates hands-on expertise in the use of ad hoc query and reporting tools, assists in developing and maintaining queries & reports in support of divisional needs. In coordination with ITS development staff, develops and maintains computer processes required for daily operations, special projects, and statistical information. (15%)
• Addresses technology issues that may arise within the division. In conjunction with functional area and ITS leadership, “scans the horizon” for new technology trends in their business area. Serves as initial point of contact to assess and triage technical issues within the functional area. (15%)
• Elicits, analyzes and documents business requirements as new processes are introduced and automated. Proactively identifies opportunities for improvement and automation of existing functional processes. (5%)

Additional Accountabilities

• Maximizes use of technology functionality within division, including non-Ellucian tools (i.e. Moodle, Qualtrics, SoftDocs, Starfish etc )
• Acts as a resource to provide assistance in development of Technology/Procedures documentation across the division. Maintains / ensures data integrity for functional area data subset. Ensures that processes and data comply with relevant regulations and College standards.
• Trains new users and existing users on Colleague and approved third-party software functionality. Supports staff and faculty in their operational use of technology.

Required Education, Experience, Technology Applications and Skills

• Bachelors Degree in Information Technology, Computer Systems or in any field with professional experience pertinent to role
• 2-4 years or more of progressive experience in business analysis and data stewardship and analysis
• Familiarity with reporting tools (e.g.Tableau, Informer,) and SQL programming
• Proficiency in Microsoft Office and or GSuite
• Exceptional organizational skills and be able to attend to and prioritize projects.
• Ability to successfully manage interpersonal working relationships. As appropriate, collaborate with staff in other units and divisions to achieve the goals of the College.
• Strong written and verbal communication skills.
• Handles confidential information sensitively and appropriately.
• Good analytical, project management and basic programming skills a must
• Ability to be service-oriented with demonstrated ability to be flexible, responsive, and patient in a high power work environment.
• Demonstrates commitment to working in a diverse workplace and to building a pluralistic community by promoting an increased understanding of individual differences and

perspectives that will enable workforce cohesiveness.

• High emphasis placed on professionalism, efficiency and a positive attitude.
• Annual participation in professional development; focuses on acquiring, improving and

applying technological and other skills that are essential to achieving the goals of the College.

Preferred Education, Experience, Technology Applications and Skills

• Experience in Higher Ed environment a plus
• Experience with student related data and processes a plus
• Familiarity with Ellucian’s Colleague software or equivalent ERP a plus.

Supervisory ResponsibilitiesN/A
Physical Requirements Equipment to be used

• Ellucian Colleague (will provide training as needed)
• Entrinsik Informer (will provide training as needed)
• SQL programming tools
• Reporting tools (e.g. Tableau, Informer)
• Microsoft Office / GSuite
• Imaging / workflow software (OnBase, SoftDocs)
• Project Management/Collaboration tools

Posting Detail Information

Posting Date

Closing Date

Open Until Filled
Yes

Special Instructions to Applicants

Job Type: Full-time

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