Basic Qualifications
Education/Training: Bachelor's degree or equivalent experience in relevant field required. Self-motivated, ability to prioritize, meet deadlines, manage changing priorities. Excellent oral and written communication skills. Strong analytical and problem-solving skills, excellent attention to detail. Excellent customer service skills and ability to build and maintain relationships with internal partners required. Ability to review regulatory requirements and align with department policy and procedure. Ability to effectively communicate with Management and Bank personnel.
Skill(s): Clearly communicates; advanced reading, writing, grammar, and mathematics skills; advanced interpersonal relations and communicative skills; advanced technical and computer skills; knowledge of project management disciplines.
Experience: 1 or more years of experience with application architecture and software support preferred.
General Responsibilities
Acts as the technical liaison for all technology for the assigned business lines. Partners with business line to address business and technology needs and/or deficiencies involving process, products or technology.
Essential Duties

• Build strong relationships with internal partners (such as Core Technology, Risk, Strategy, Product Management, Reporting and Analytics).
• Design use cases and technical solutions to complete to meet business and application needs.
• Perform application configuration and maintenance to support business as usual application needs.
• Complete administrative functions for assigned software applications.
• Complete User Access Management requests, based on department policy and procedure as necessary.
• Subject matter expert on systems in order to assist with application upgrades, releases and enhancements.
• Supporting Bank business lines collaboratively, by investigating operations-related problems/inquiries and recommending, facilitating, and implementing technology solutions.
• Assist with vendor management activities with assigned vendors for the applications, including upgrades, enhancements, implementations, and issue resolutions.
• Provide helpdesk support as part of the IT department rotation. Including phone and electronic ticket support (mostly technical, but also some operational support) for Bank Staff, this includes on-site as well as remote employees.
• Create reports in Cognos and the Datawarehouse as necessary to support assigned business lines.
• Perform project coordination efforts for technology-related activities for assigned business lines.
• Communicating via the helpdesk ticketing system, emails, phones, and meetings; to assist users and relay ticket and/or project statuses.
• Remote support can and does include fielding calls on some weekends & holidays while not onsite.
• Attend meetings with business lines for technology-related objectives as the information technology representative.
• Departmental Policy and Procedure Administrative Responsibilities:

a. Works with Technology team leadership to gather general project information and identify deliverables and timelines.
b. Works with identified business/process owners to analyze requirements and processes related to Information Technology policy and procedures.
c. Creates standards, writes, collects, and edits policies and procedures documentation for Information Technology.
d. Coordinates and communicates with IT process owners to ensure documentation is reflective of accurate processes and controls.
e. Coordinates and communicates with Risk Management/compliance associates within the Bank to ensure all documents are in compliance with federal, state, local, and agency rules and regulations.
f. Understands IT operational concepts and translates them into writing.
g. Initiates and manages documentation approval process, driving documentation through IT senior management, and subject matter experts for approval.
h. Escalates roadblocks to Management for resolution.
i. Maintains detailed audit trail and proper record keeping of approvals for archive and audit purposes.
j. Maintains project tracking mechanism for management reporting.
k. Provides exceptional customer service.
Equipment/Machines

• PC/Laptop with Camera & Microphone
• Multi-Function Device (MFD): print, copy, fax, scan
• Various computer networking tools and equipment
• Printers
• Telephone
• Automobile

Job Type: Full-time

Pay: $21.62 - $34.59 per hour

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