Intuit Business Operations Principal Job at Intuit

Intuit Mountain View, CA 94043

Overview

About Intuit:

Intuit is a leading provider of business and financial management solutions for small and mid-sized businesses, self-employed entrepreneurs, consumers and accounting professionals. You probably know us by our flagship products, QuickBooks, TurboTax, Mint, Credit Karma, and Mailchimp, but that's just the start. We're taking on exciting challenges, such as SaaS and mobile apps. Over 50 million consumers and seven million small businesses depend on Intuit because we innovate at the crossroads of real customer problems and breakthrough technology.

Come join us as part of the Intuit Business Operations Team. We are looking for creative problem solvers with a passion for innovating and for revolutionizing the way Intuit does business.

About the Intuit Business Operations Team:

We are a small, focused team with a learning and experimentation mindset working to make Intuit the best-run platform company in the world. The improvements we drive as a team touch every aspect of Intuit’s structure, processes and business model and will fuel investment in Intuit’s growth priorities.

What you'll bring

We are looking for an individual who can establish rapport, credibility, trust and respect throughout Intuit and is viewed as a team player. Intuit Business Operations acts as a source of future leaders within the company and we expect exceptional leadership skills and potential.

To be successful in this role, the candidate must have the following:

  • Strong academic record, or equivalent experience required. MBA or equivalent from a nationally recognized institution preferred.
  • 6-8 years of work experience in roles that were delivering impact across an organization. Examples include experience in a top tier consulting firm focused on strategy and implementation, being part of a strategy or business operations team in a technology company, and/or helping improve efficiency or effectiveness in a business function of a technology company.
  • Demonstrated ability to understand end-to-end processes and come up to speed quickly on new business domains
  • Passion for excellence and the desire to have a significant impact on the business
  • Highly self-motivated and willing to proactively take on issues within teams and the company at large
  • Well-rounded interpersonal skill set with the capacity to build strong relationships with senior executives
  • Excellent quantitative analytical skills, creativity in problem solving and a keen business sense
  • Strong communications (written/verbal), presentation and facilitation skills
  • Strong process and project management skills

How you will lead

In this role, you will have the opportunity to:

  • Shape and manage the company’s operating rhythm
  • Partner with Intuit’s most senior leaders to jointly problem solve and develop solutions to complex business problems
  • Provide focused analytical support to leaders responsible for operational improvements, ensuring execution is set up for success and managed rigorously
  • Learn from internal and external best practices and work with business leaders to implement and scale them across the company

This role will have CEO Staff visibility, allowing you to forge relationships with senior leaders from every group in the company. The role is the perfect platform to learn about virtually every aspect of Intuit’s businesses and a great foundation for a high-impact career.

Recent efforts supported by the team include:

  • Developing and launching a company-wide goal-setting framework that creates alignment, transparency and accountability on the most important work
  • Partnering with our CTO and Chief Customer Success Officer to understand and implement customer experience measurement best practices across the company
  • Reimagining and executing the 3&1-year planning process across financial planning, defining annual goals and tech resource planning

Specific responsibilities include:

  • Drive Intuit’s operating rhythm with a focus on the operating mechanisms (meetings/reviews) where the progress of goals and outcomes are reviewed
  • Manage and improve the company-level goal process and thought partner across the business to define high-quality goals and ensure regular updates
  • Build and maintain the infrastructure that supports annual goal planning as part of 3&1-year planning and initiative planning and execution



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