Grow your career with Cedars-Sinai!

Align yourself with an organization that has a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company’s Workplace of the Year. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals.

Why work here?

Beyond outstanding employee benefits including health and dental insurance, vacation, and a 403(b) we take pride in hiring the best, most passionate employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation.

What you will be doing:

The Patient Liaison is responsible for providing efficient, personalized high-level concierge services to patients. This individual serves as a designated patient navigator ensuring timely access to clinical services and providing information and resources to patients to optimize their experience. The Patient Liaison researches and stays current on Cedars-Sinai specialty services, assists with medical record requests, pre-admission paperwork, appointment/test/procedure scheduling and follow-up, and demonstrates cultural sensitivity.

Your duties will include:

• Serving as liaison between Cedars-Sinai specialty programs and patients.
• Providing patients with details on their care plans, ensuring timely scheduling of clinical appointments and arranging for all non-patient care services that support the delivery of high-quality, patient-centric care.
• Accompanying patients to appointments and visiting patients while in the hospital. Aiding in navigating CSMC systems and processes
• Ensuring that all non-clinical needs (e.g., language, diet, religion, cultural tourism/accommodations) are being arranged.
• Managing the post-discharge process for patients, including providing packaged medical reports, physician instructions and discharge prescriptions.
• Responsible to adhere to all patient services protocols and ensure charting is completed in appropriate applications.

In this role you will need to demonstrate full command of a foreign language to provide interpretation services for patients. You may also be required to translate medical records for second opinion/consultations.

You will be asked to interface with other Cedars-Sinai departments and physician offices, as well as external partners (e.g., embassies, insurance companies, referral agencies, consultants, and third-party vendors) to support the delivery of high-quality patient care.

Qualifications:

• High School Diploma/GED required. Associate degree/College Diploma in Hospitality or a related major preferred
• Fluent/Bilingual in Arabic language highly preferred.
• Minimum of 2 years’ experience functioning in a concierge/liaison role or equivalent role required.
• Passing the Cedars Sinai Medical Interpreter Exam