· Role Description: Intake Coordinator

· Reports to Executive Director

· Individual Contributor – Non Supervisorial Role

· Work Hours: Full time

· Pay: Hourly

Summary - Intake coordinators will welcome, register, and admit clients to Ebony House Inc. facilities. They will gather information about the client to create client records. They will assist clients in scheduling appointments and/or procedures for medical or legal appointments during the initial 30 days in treatment at Ebony House Inc. facilities. They also answer questions related to services and make referrals when necessary.

The role of an intake coordinator, will greet clients and collect personal information, medical histories, and insurance details relevant to admission at Ebony House Inc. facilities for services. They will address client inquiries and concerns, during the intake process. The Intake coordinator will perform clerical/receptionist duties at Ebony House Inc. facilities.

Responsibilities/Duties:

· Interviews clients during intake processing and completes admissions paperwork

· Verifies clients insurance coverage and benefits

• Schedules appointments for consultations and other healthcare services during the first 30 days
• Answers phones and completes associated clerical tasks for Ebony House Inc. facilities
• Creates and maintains clients records throughout the course of clients stay
• All other duties assigned by supervisor

Skills:

· Customer service

· Computer skills

· Data entry

· Database software

· Time management

· Written and verbal communication

Requirements:

· Associates degree/Professional certification for healthcare coordinators preferred

· Excellent organizational and communication skills

· Strong interpersonal skills

· Superb attention to detail

· Strong customer service skills -acumen

· Bilingual –preferred

· Prior Intake Coordinator a plus

· Must pass background check and drug screening

· Fingerprint clearance card

Job Type: Full-time

Healthcare setting:

• Inpatient

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Phoenix, AZ 85042: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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