Director, Customer and Meter Data Management - Technology (Atlanta,Birmingham,Gulport)

Description

PROJECT OVERVIEW

Southern Company is committed to building the future of energy for the customers who depend on us, the communities we serve and the industry we lead. The ASCEND program will transform how we do business, helping us elevate the customer experience, adapt to industry changes, and implement technology that offers new capabilities with more agility. It will involve implementing multiple applications, including the replacement of our meter data management (MDM) and customer service systems (CSS) with a new, Oracle customer information system (CIS) called customer to meter (C2M). Additionally, it includes implementing an advanced analytics platform (AAP), customer experience (CX) and customer engagement platform (CEP).

The new platform, to be rolled out to Alabama Power, Georgia Power and Mississippi Power, will be implemented in phases over the next four years. Currently, we are building an ASCEND organization dedicated to helping the electric operating companies realize the vision for a modernized, efficient, digital customer experience to deeply engage with our customers and provide a more personalized experience. ASCEND will be one of the most comprehensive Customer Service and Marketing transformation initiatives in our company’s history.

JOB SUMMARY - Director, Customer and Meter Data Management – Technology

The Director, Customer and Meter Data Management - Technology will have direct reporting and project delivery responsibility for the oversight and solution delivery of the core Customer Care and Billing functionality of the Customer and Meter Data workstream, including the customer/account management, service orders, billing, and financials of all 4.2 million Southern Company electric customers. This essential and foundational component of the CIS project includes defining the business, functional and technical requirements needed to replace the 25-year-old CSS (Customer/1) system with the new Oracle C2M software. This also includes enabling the integration of the new software and capabilities with all remaining Legacy systems where required. The position will also be responsible for managing, issues, and risks across the Customer and Meter Data workstream as well as across the other four CIS project workstreams to ensure the successful design, integration and conversion of data, alignment with organizational readiness activities and coordination of the successful testing and deployment of the new solution.

This position will have direct reporting and project delivery responsibility for 6 workstreams which include 1 Director, 3 Managers, 1 Shared Manager and approximately 100 resources. The teams include:

• Customer Care and Billing, 1 Director, 2 Managers, 104 resources

o Front Office – 1 Manager

o Back Office – 1 Manager

• Data Conversion, 1 Manager, 20 resources

o CIS Data Lead

o MDM Data Lead

o Non-Converted Data Retention Lead

This Director will also have indirect reporting and project delivery for the oversight and solution delivery of the Metering components and capabilities of the Customer and Meter Data workstream. These requirements include the successful collection and validation of timely (hourly, daily, monthly) metering data from over 5 million meters, and the creation of usage data for the billing of Southern Company’s entire customer base in an accurate and timely manner.

This position will have indirect responsibility for 3 workstreams which include 1 Director, 2 Managers and approximately 85 resources. The teams include:

• Meter Data Management – 1 Director, 2 Managers

o Readings and Usage - 1 Manager and 28 team resources

o Orders – 1 Manager and 28 team resources

• Reporting, 1 Manager, 25 resources

JOB REQUIREMENTS : (Education, Experience, Knowledge, Skills)

• Degree in Computer Science, Engineering, or related field is required. An advanced degree is desirable.

• 15 or more years of experience in IT, with at least 10 years of experience leading multiple, medium-to-large-sized, and cross-functional departments and teams.

• Comprehensive knowledge of information technology with an extensive understanding of application development technologies and methodologies.

• Experience establishing and defining a comprehensive technology strategy and roadmap that meets the strategic and operational objectives of the business.

• Broad knowledge of the utility business functions and an understanding of how the Technology Organization adds value to these organizations. Industry power delivery experience is desirable.

• Experience building strong leadership teams and high performing organizations.

• Experience leading and operating in a critical operations environment with changing business dynamics.

• Ability to lead and manage through change. Should be recognized as a change agent.

• Outstanding credibility and demonstrated ability to build strong relationships within the company and industry, as well as with vendors/suppliers.

• Demonstrated ability to influence senior-level management and key stakeholders and lead through influence.

MAJOR JOB RESPONSIBILITIES:

• Responsible for the overall management, direction, and delivery of the Customer and Meter Data Workstream which includes the core functionality and essential components of the customer modernization project.

• Makes key scope and delivery decisions related to Meter Data Management, Customer Care & Billing, and Reporting implementations

• Serve as a point of escalation for MDM and CC&B Managers as well as the Reporting and Data Conversion Managers when issues cannot be resolved at the sub-workstream level.

• Maintains leadership engagement and consults/informs leaders across the organization on key decisions that have cross-functional impacts.

• Resolves resource challenges and engages additional resources from the technology organization and the Business as needed to provide SME assistance or support project activities during peak project times.

• Accountable for staffing, schedule, and risks/issues for the end-to-end Oracle C2M solution.

• Works with other senior program leaders to provide roles and growth opportunities for team members to build the next generation of Southern Company leaders consistent with stated company diversity goal

#LI

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Other Locations: Mississippi-Coastal Area-Gulfport, Alabama-Metro Birmingham/Eastern AL-Birmingham

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

MPC Corporate Headquarters - 2992 West Beach Blvd (2992GULFPORT)

2992 West Beach Blvd

Gulfport, 39501

APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)

600 North 18th Street

Birmingham, 35203

Req ID: SCS2011465