Position Overview:

This position will be a hybrid role where you will have the opportunity to work partly onsite and partly remotely!

At Zelis, the Implementation Support Specialist works directly with the members of the Implementation Team to support ongoing client implementations. The Implementation team members work with healthcare payer clients to understand their data and their needs for print fulfillment, then configures the Zelis system for successful composition and processing of the client’s data processing. The Implementation Support Specialist is responsible for assisting the Implementation team by configuring Zelis systems for Zelis services, such as composition and delivery of Explanation of Benefits, Letters, Checks, and ID cards, either by paper or electronic means. The Implementation Support Specialist performs duties based on team needs, under the direction of a Manager of Implementation. He or she will also contribute to the team by assisting with identifying barriers, providing resolutions and solutions through training and collaboration with the Implementation Team and internal Zelis resources.

Key Responsibilities:

• Assist Implementation Team members with configuration in DOCS® and ZPASS (internal Zelis systems)

• Observe client calls to learn about the needs of the implementation and help solution for the project

• Apply technology and Zelis product knowledge to assist with addressing client needs

• Design payer communication documents or ID cards

• Perform double checks for accuracy before turning testing output back to client

• Utilize Jira for tracking tasks and keeping team members informed of progress of assigned tasks

• Configure rules in DOCS® including logos, signatures, inserts and addresses

• Maintain secure users and perform annual security audit

• Collaborate with Implementation Team on internal enhancements for efficiencies and cost saving opportunities

• Provide client support as needed

• Prioritize assigned tasks based on Go Live Date and revenue, with assistance from Manager of Implementation

• Attend trainings and workshops to learn the Implementation process

• Prepare and learn in order to take on a small implementation in 4 - 6 months

Education and Experience:

• High School diploma or equivalent GED required, BS or BA degree preferred, Computer Science, Engineering, or other technical degree a plus

• 2-3 years in Healthcare Industry experience preferred

• SQL Database experience a strong plus

• Knowledge of healthcare claims communication process, as well as printing aspects of claims communications documents or enrollment materials is a plus

• Proficiency with computer and applicable software packages, including Microsoft Office products - Outlook, Word, Excel, Internet and E-mail

• Basic data skills, including ability to use text editors

• Ability to understand and utilize web based applications for project management and client business to business applications

• Previous Customer Service experience preferred

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Job Type: Full-time

Pay: $39,733.69 - $109,367.39 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Application Question(s):

• Will you be able to reliably commute or relocate to our office in St. Petes, Florida 33716 for this job?

Experience:

• Customer Service: 2 years (Required)

Work Location: Remote

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