Since our inception, IMPACT Community Action Partnership’s focus has been to assist families in central Iowa who are unable to meet their basic needs. Low-income households make tough decisions between feeding their families, making their rent or paying their utilities, causing them to go without things that many of us take for granted. At times like these, families put their trust in IMPACT to help navigate and overcome the challenges they face.

IMPACT is distinct from other non-profits in that customer service is our main focus. We want to ensure that all IMPACT families, partners, and guests understand how important they are to us by having a friendly, positive and inviting experience any time they drop by one of our seven central Iowa locations. We feel it is our responsibility to provide dignity and respect no matter what brings you our way.

Over the last five years, IMPACT has worked hard to change the narrative about people experiencing poverty and there is still work left to be done. If you are passionate about providing excellent customer service and helping our most vulnerable populations, IMPACT may be the place for you!

We are currently looking to fill seasonal Family Support Specialist positions to assist with providing information for basic needs services, which will ensure families receive the highest level of customer service when calling our centers. As a Family Support specialist, you will provide excellent communication to families, provide information on all services provided in IMPACT’s service area, and refer families to existing community services.

Major roles for this seat in the organization include:

• Identify Needs
• Provides Internal Information
• Resource Navigation
• Redirects Calls
• Resolves Caller Needs

We are looking for well-rounded candidates with a demonstrated ability to achieve results. IMPACT is a highly collaborative organization that moves fast on executing new ideas. We try out new ideas constantly, learn from them and execute again... You will be a critical part in taking IMPACT to the next level in this position. Experience that will ensure you are successful in this position includes having a hard time ever leaving a project unfinished, being the person your friends turn to when they need someone to help them solve a problem, or owning more than one library card because you love to learn! Successful candidates will also need to be detail-oriented, a team player and adaptable to change.

IMPACT is a rewarding and fast-paced opportunity to make a difference in the lives of those around you. This position is a work-from-home position and must reside in Iowa and have access to high-speed internet.

This position will remain open until filled.

IMPACT Community Action Partnership is committed to equal employment opportunity and will not discriminate against or in favor of any employee or applicant on the basis of age, race, sex, creed, color, religion, disability, sexual orientation, national origin, or political affiliation.