ICS Support Specialist Job at CLEAResult
Job Description Summary
As a Support Specialist II for Integrated Customer Service you will be responsible for ensuring the Integrated Customer Service meet program deliverables by resolving customer inquiries during the first interaction and/or influencing customers via outbound campaigns. Key markers for success in this role will include a love for customer service and attention to detail.
Job Description
This position is remote and can be located anywhere in the US.
We are looking for a talented individual…
To join our team as a Support Specialist! The Support Specialist is a sales & service position with a primary focus on making sure we help our customers save energy and money without sacrificing comfort. The specialist must be friendly, professional, and genuinely interested in the needs of our customers. The specialist will receive inbound calls and make outbound calls to existing and current customers in an effort to proactively address various customer-related needs, achieving daily, weekly, monthly sales targets established by the call center managers.
You’re a great fit if you can…
- Receive inbound calls to resolve customer questions or concerns regarding their account, plans while identifying potential opportunities to renew or extend their existing energy plans.
- Make outbound calls to retain/recapture or offer plans to customers.
- Maintain an acceptable volume of various customer retention and sales per week and month.
- Accurately document and update customer records in the computer system.
- Maintain high levels of confidentiality.
- Proactively offer products and close sales that result from initial incoming contact with the customer.
Exciting candidates have…
- Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
- Sales-oriented with a focus on customer service satisfaction.
- “How can I help you?” attitude
- Prefers to work in a fast-paced environment
- Strong desire to work within a team-oriented environment with a high level of collaboration and teamwork
- Type 35+ WPM, and ability to navigate through several internet-based applications
- Proficient in Windows-based computer programs with excellent navigation skills
- Punctual and high attendance reliability
- Ability to be independent and learn complex systems
- Can hold themselves accountable in a remote setting
- High School or GED required
Expected Work Hours…
- Schedule is subject to change successful candidates must be flexible with working hours
- Candidate will be fully trained in 3 different programs and would start with a day shift and transition into night
Compensation:
$17 / hour
Additional Job Description
CLEAResult continues to be committed to the health and safety of all employees, customers, partners and the communities we serve. As we prioritize hiring of talent for essential positions that meet the critical needs of our customers, we intend to continue supporting the fight to end the pandemic. Employees’ health and safety while meeting client expectations remains our top priority.
Equal Opportunity Employer
As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.
The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.
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