JOB DESCRIPTION

Position Title: LMS Administrator
Division/Department: CareerSmart® Learning, a wholly owned division of ISYS Solutions, Inc.
Reports to: Vice President & COO, CareerSmart Learning
FLSA Status: Exempt
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General Summary:

The LMS Administrator is responsible for the day-to-day operations of the Learning Management System (LMS) including the publishing of all learning content on the system, contributing to ongoing system improvements, coordinating API integrations, coordinating resolution of system issues, generating reports, and assisting learners with troubleshooting. The LMS Administrator upholds the CareerSmart Brand and performs all duties with a proactive approach, positive attitude, enthusiasm, and polite and professional communication in all circumstances.

Essential Job Functions:

LMS Implementation

• Understand the platform and its features and constantly work with the vendor to incrementally upgrade the tool for a better e-learning experience.
• Conduct walkthroughs and demos for colleagues and customers that showcase how to leverage the tool to its full potential.
• Lead the implementation stage for any new content partner/client by understanding client needs, including (but not limited to) API integrations, using consultative approach.
• Perform quality assurance checks on content and test content behavior and communication in testing environment/sandbox prior to deployment in production.
• Coordinate with partner/customer institution's & the IT team to ensure internal tools are properly integrated, whenever needed.

• Coordinate API implementation with LMS vendor and partners/customers
• Oversee management of CareerSmart’s LMS/website/e-commerce integrations.

Course Management

• Create and manage the overall course structure and set up course programs for learners based on predetermined specifications.
• Publish the online or blended learning solutions, create curricula and learning journeys/paths, add, or delete resources when appropriate.
• Manage the content and programs library.

• File management and course versioning oversight

• Complete day-to-day LMS administration including the creation of/updates to LMS account structure, courses, users, and enrollments.
• Create and manage user accounts, user permissions, user groups and learning cohorts.
• Managing and tracking of course catalogue and learning programs.

Reporting and Dashboarding

• Maintain accurate LMS records.
• Study all the LMS metrics and analyze to gauge effectiveness.
• Analyze and prepare reports on training utilization, enrolment, and program participation.
• Periodically publish dashboards with creative infographics to internal and external stakeholders on: Progress, completion rates, course status, scores etc. for all initiatives.
• Create and maintain creative & artistic custom dashboards in the LMS for ISYS, CSL, and institutional customers.

Technical Support

• Answer and resolve technical issues related to the LMS systems/features and manage LMS support help desk tickets in a ticketing system tool
• Serve as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
• Be the go-to troubleshooter for User Interface issues, navigability challenges, buffering issues, and any other obstacles related to the system.

Manage Vendor Relationships

• Work with the VP/COO of CSL to manage the contract and vendor relationships with LMS provider(s) & other training partner organizations.
• Be the SPOC (Single Point of Contact) between the company, IT team, and the Vendor for all queries and issues.
• Work with vendor and partner personnel to set up or make changes to LMS-related software integration, maintenance and implement quarterly updates/upgrades to the tool.
• Periodically assess the suitability of current LMS for company needs and identify possible alternative vendors/options.

Knowledge, Skills and Abilities:

• Familiarity with company history, brand identity, and culture, including Mission, Vision and Values
• Knowledge of adult learning principles and instructional design process
• Ability to work independently and collaboratively.
• Ability to make sound decisions and keep confidentiality
• Outstanding, courteous, and professional communications in all situations
• Successful time management and prioritization skills with the ability to work autonomously.
• Customer Service skills and the ability to communicate confidently and effectively on IT-related technical issues, in time sensitive situations.
• Ability to analyze, interpret, and synthesize complex information and present to others.
• Proficiency with Learning Management Systems and related integrations.
• Proficiency in software utilized for web-based instructional design (Articulate, Storyline or Captivate), and graphic design (Power Point and Adobe Creative Suite).
• Technical knowledge and initiative in learning new technology and eLearning trends.
• Thorough understanding and knowledge of the CareerSmart product, Brand identity and target audience.
• Knowledge of ecommerce platforms and related integrations
• Ability to work evenings, weekends, and travel by plane and overnight on rare occasions

Job Type: Full-time

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