This posting will be open for application submissions for a minimum of seven (7) calendar days, including the ‘posting date’. Sandia reserves the right to extend the posting date at any time.

Are you passionate about people and customer service? If so, Organization 03502-1, HR Solutions - Customer Service, is currently seeking a high-energy and highly motivated HR Generalist to join the organization to help Human Resources ensure accurate, timely, and excellent service. The selected candidate will provide support to all Sandia employees, candidates, and retirees in their moments that matter.

This role will provide front-line customer service via phone and our case management system. This work is performed in a high-volume, fast-paced environment and must be done with exceptional customer service and accuracy. This position reports directly to the HR Solutions Customer Service Team Lead.

On any given day, one may be called upon to:

• Respond to phone, online, and chat inquiries from employees and managers at all levels
• Resolve questions and issues by accessing information in multiple computer systems (e.g. Oracle Service Cloud, PeopleSoft, ProMapp, and MS Word)
• Work independently to process transactions in support of HR functions, by performing tasks such as collecting required information/documentation and additional information as needed from employees, managers, and/or others in HR; performing data entry, sending documents and correspondence, and filing and other administrative tasks
• Assist customers navigating internal resources on self-service and HR technology tools
• Assist team members

Due to the nature of the work, the selected applicant must be able to work onsite and a schedule that supports operational needs at the direction of the Customer Service Team Lead. Operational hours are 7:00am – 6:00pm, Monday - Friday.

• A High School diploma; or equivalent experience and/or achievements that demonstrate the knowledge, skills, and ability to perform the duties of the job
• 2 years’ experience in Human Resources or a customer service-related role
• Knowledge and experience in at least one of the following:
  • Experience in gathering, analyzing, or interpreting information
  • Technical knowledge (using a computer to view, upload and enter data)
• The ability to acquire and maintain a DOE L-level security clearance

• An Associate's or Bachelor’s degree in Human Resources, Business, Communication, English, Psychology, Marketing/Sales, or a related field
• A positive demeanor, strong communication skills, and keen attention to detail with the demonstrated ability to team well and communicate effectively with others
• The demonstrated ability to work independently while ensuring work is completed on-time and accurately
• Experience in a shared service environment, verifying employee records, and HRIS systems, PeopleSoft/HCM (preferred), and Oracle Service Cloud
• Proficiency in Microsoft Office
• The ability to protect and keep personally identifiable information (PII), personal health information, and other information confidential

Our Human Resources Solutions team covers a broad spectrum of HR. We are customer-focused and strive to provide service that will delight our customers during moments that matter. We work in partnership with employees, managers, and every HR function to provide simple, knowledgeable, and efficient solutions that drive operational excellence and business results.

Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:

• Challenging work with amazing impact that contributes to security, peace, and freedom worldwide
• Extraordinary co-workers
• Some of the best tools, equipment, and research facilities in the world
• Career advancement and enrichment opportunities
• Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)
• Generous vacations, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*

Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to obtain and maintain a DOE L-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by the DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.

This Limited Term Employee (LTE) position is a temporary position for one year term, which may be renewed at Sandia's discretion up to a maximum of seven years.

Individuals in LTE positions may bid on regular Sandia positions as internal candidates, and in some cases may be converted to regular career positions during their term if warranted by ongoing operational needs, continuing availability of funds, and satisfactory job performance.