Job Title: Housing Stability Case Manager

Program/Dept. Supportive Services Non-Exempt

Location: Scattered Site Program

Reports to: Scattered Site Housing Manager Revised: 2/2021

II. Job Summary:

The purpose of this position is to provide direct client services to individuals who are coming out of homelessness and directly into our scattered site housing program. Through direct and collaborative assessments, the Housing Stability Case Manager will identify possible barriers in the client’s life which may impact their ability to maintain permanent housing stability. The Housing Stability Case Manager will work to engage with private landlords to house clients utilizing Housing Supports funding. The Housing Stability Case Manager will assist procuring and maintaining vital public benefits with the client to afford their housing placement.

The major challenge of this position is to provide direct supportive services to individuals who often are living with multiple issues and diagnoses such as substance use, mental illness, traumatic brain injury, and HIV disease. It may also be a challenge to maintain contact with the prospective client prior to being housed due to the transient nature of housing instability. Individuals with lived experience or a passion towards supporting our target populations (Gay/Bi/MSM/Queer, Transgender, African American, multi-racial communities) that are disproportionately impacted by HIV, HIV+ people, and those engaging in risk behaviors for HIV in individual and group settings) are encouraged to apply.

III. Core Job Functions:

Duties and Responsibilities:

• Create supportive, direct relationships with up to 20 clients who are coming out of histories of homelessness and/or housing instability.
• Conduct a thorough intake assessment of physical health, chemical health, mental health, and cognitive health in order to understand client’s background and housing barriers.
• Identify friendly landlords and assist client in finding and moving into housing.
• Assist in procurement of furniture and household goods, as appropriate for client.
• Create collaborative service plan with client, with goal being to stabilize and create long-term success in housing.
• Provide lease education, tenant handbook education and other pertinent education for the client.
• Work collaboratively and as an advocate and intermediary between the client and the landlord/property manager if/when lease violations or other housing problems occur.
• Create Eviction Prevention Plans with client and assist client in meeting goals of Plan, as needed.
• Provide direct support when appropriate, such as hoarding management and organizing in unit.
• Utilize client software (PointClickCare) to complete progress notes and safety assessments.
• Complete HMIS data entry for assigned clients.
• Utilize motivational interviewing, harm reduction, and a strength-based approach to client work.
• Provide direct transportation for client to housing-related appointments (e.g. furniture, lease signing, Housing Supports benefits procurement, etc.). Accompany client to medical and/or mental/chemical health appointments as appropriate.
• Supply assistance with grocery shopping, cooking, budgeting skills, and other independent living skills as needed to ensure success once in housing.
• Communicate with client’s larger support network—shelter workers, HIV case managers, therapists and other support professionals—on a regular basis.
• Understand and uphold the Vulnerable Adults Act and HIPPA regulations.

IV. Position Requirements:

Education and Experience:

• Associate’s degree in the human service field or equivalent experience

.

• Three to five years experience working with homeless and/or HIV+ populations in the Twin Cities.

Knowledge, Skills and Abilities:

• Have a sensitivity and aptitude for working with individuals who were formally homeless and persons living with HIV/AIDS, mental illness and substance use issues.
• Experience and proven capacity working with communities of color and/or in addressing Gay/Bi/MSM/Queer and Transgender health issues.
• Ability to work respectfully and communicate effectively in what can sometimes be stressful and emotional situations.
• Capability to work professionally with residents, staff, shelter workers and case managers.
• Competency in working within an interdisciplinary team.
• Ability to work independently and collaboratively, exercise good judgment, and pay close attention to detail.
• Possess strong organizational and problem-solving skills along with the ability to multi-task.
• Ability to develop support-based relationships with clients who are coming out of histories of homelessness and/or housing instability.
• Exhibit excellent interpersonal communication skills; verbal and written.
• Ability to maintain professional boundaries and practice self-care in a position that is confronted often with physical illness, mental illness and substance issues.
• Possess the emotional stability needed to cope with the mental and emotional stress that can come with the position.
• Capacity to maintain confidentiality of client information.
• Access to reliable vehicle and ability to maintain good driving record and insurance levels, as directed by the agency, to fulfill job duties that require travel into the community.

Licenses and/or Certifications:

• Driver’s License, State ID or Passport

V. Working Conditions and Environment:

This position works with adults living with HIV/AIDS and other disabilities living in individual apartments located throughout the Twin Cities metro area. This position works during normal business hours which may include evening and weekend hours. The person in this position may be exposed to body fluids, infections, odors.

All employees are expected to work effectively in a mission-driven organization whose residents and staff exhibit significant diversity with respect to age, race/color, disability, marital status, national origin, religion, sex, gender identity, sexual orientation, familial status, genetic information or veteran’s status.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.