Description:

Striking good times start here! There’s always something to celebrate at our Triple Shift Entertainment venues, and there’s a demand for those who know how to strike up those memories. Everyone plays a role in helping great American pastimes come together. In joining our team, you’ll play a pivotal role in creating experiences that will become the stuff of tomorrow’s nostalgia.
Job Summary:
This position supervises front desk operations, including assisting guests upon check-in/out, processing reservations in a friendly, professional, and timely manner while following high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff ensures guest satisfaction, positive employee relations, and overall financial results.

• Analyzes quality issues, identifies training needs, suggests changes, and ensures implementation to improve results
• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Ensures a clean and safe work environment
• Ensures all required training for department employees is completed and training records are maintained
• Evaluates staff performance and coach to ensure standards are met
• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting on business needs
• Uses expertise to suggest and implement changes to front desk operations as needed while maximizing revenue and occupancy
• Other tasks as assigned

• This job description is not designed to cover or comprehensively list required activities, duties, or responsibilities. Additionally, duties, responsibilities, and activities may change, or new ones may be assigned at any time as determined by the needs of Mounds View Lodging, LLC.

Requirements:

• A minimum of two years of experience with hotel service experience
• Excellent interpersonal and communication skills with a strong customer/client focus are essential
• Knowledge of Microsoft Office products, including but not limited to Microsoft Excel and Microsoft Outlook
• Work varied hours/days, nights, weekends, and holidays, weather condition
• Must have the ability to stand and exert fast-paced mobility for an entire shift
• Must show up for all company-required meetings and scheduled shifts on time
• Must be able to lift 30-50 lbs. regularly
• Must be a minimum of 18 years old

Job Types: Full-time, Part-time

Pay: $17.50 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

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