We’re looking for a self-starter who is passionate about what they do and strive for guest satisfaction. Housekeeping cast members play an important role in creating a home-away-from-home experience for each of our Guests every day. Their work can make all the difference for our Guests’ experience. This position is a liaison between the Housekeeping Operation and the Guest Service Managers and will focus on analyzing, tracking and reporting information gathered about our guests through the Resort’s Housekeeping Information Management System.

Responsibilities:

• Monitor and control service order dispatching for the Housekeeping Department
• Reporting – create and analyze reports – to include monitoring inspection scores, attendant yields, guest delivery trends and other pertinent housekeeping reports. This position will assist in identifying challenges and solutions to improve the guest experience.
• Presenting – after creating and analyzing required reports, this position will present information to the Housekeeping Managers and may need to present to other Lines of Businesses
• Communicate – work with other Lines of Business leaders (to include Front Desk, Engineering, etc.) to assist in controlling Guest rooms. The Coordinator will follow up on rooms that are out of inventory for various reasons.
• Wellness Checks – coordinate and direct wellness checks to ensure all occupied guest rooms are recorded on a daily basis. Be the point of contact with our guests/owners when implementing our DND policy.
• Assist in organizing and maintaining lost and found items, which includes speaking with Guests
• Accurately track lost and found high value item storage and disposition
• Assist with morning preparations for the Housekeepers, to include board creations
• Other duties as assigned, which include (but not limited to) filing, logging, inventory, etc.

Basic Qualifications:

• Flexible/adaptable – will need to work weekends and/or holidays with full seven days a week availability
• Demonstrated strong organizational and time management skills with high attention to detail
• Proven ability to manage multiple priorities, meet deadlines and multi-task
• Ability to learn quickly and adapt to a fast paced environment
• Demonstrated problem solving and decision making skills; Ability to deal with a variety of challenges and be solution oriented
• Strong communication skills both verbal and written
• Proven ability and desire to learn and adhere to new policies, procedures and standards
• Ability to work on own with minimal supervision
• Ability to work efficiently and under extreme pressure and tight deadlines
• Previous experience in a hotel or resort environment
• Strong computer knowledge/skills and willingness to learn new programs
• Understanding of finances of a department
• Ability to speak with guests and delivery excellent customer service

Preferred qualifications:

• Knowledge of Microsoft Suite: Word, Excel and PowerPoint
• Knowledge of HotSOS or other Property Management System
• Working experience in Housekeeping Operations or Resort room operations