Proof of COVID-19 vaccination required.

SUMMARY/OBJECTIVE

The House Manager is responsible for day-to-day operations of one our Brain Injury or Residential programs. The House Manager ensures the highest quality services are being provided in the program while complying with all relevant regulations. The House Manager is the direct supervisor for all DSPs in the program and provides a significant amount of direct service to the people living in the program as well.

ESSENTIAL FUNCTIONS:

• Provides quality care to program participants in an environment that promotes their rights, dignity, freedom of choice and individuality.
• Support daily interactions between participants and staff to promote a culture of positivity, respect, commitment and optimism.
• Responsible for scheduling all service planning meetings for the individuals in the program, coordinating with the guardians and case managers around the planning meetings, and writing the plan.
• Provides support to the residents according to their plan. Assists in support of the plan by establishing and maintaining relationships with families, community resources and other involved providers.
• Is involved in planning meetings concerning Individual Program Plans (IPP) and has the ability to adequately write Individual Program Plans (IPP) that sufficiently reflects the participants’ goals and expectations.
• Act as an exemplary role model to program staff by demonstrating great attendance, accountability and strong work ethic.
• Provide both positive and developmental feedback to staff members. Assist with writing and implementing performance evaluations, warnings, and supervisions.

• Train new staff in all areas including individual plans, personal care requirements and performance expectations.
• Schedule staff to ensure adequate coverage.
• Fully understands and abides by the agency’s code of ethics and all other CWS policies and procedures.
• Maintains the comfort, privacy, and dignity of participants in the delivery of services, which may include assistance with grooming, bathing, oral hygiene, feeding, incontinent care, toileting, transferring, ambulation, and range of motion, communicating or other needs.
• Fully understands all aspects of participants’ rights and is responsible for promptly reporting any evidence of abuse or violation of participant rights.
• Conduct and facilitate team meetings and ensure that open communication is maintained within the residential staff and address any and all concerns immediately.
• Communicates and interacts effectively and tactfully with all Participants, CWS team members, family members, guardians, caseworkers, medical providers for Participants, and other stakeholders.
• Complete all necessary reports and submit (when appropriate) to Business Office in a timely manner.
• Assist with the implementation of all program related budgets and monitor budgets as needed.
• Must maintain medications and ensure adequate supply at all times.
• Approve and make necessary edits to employee timecards within Attendance on Demand software to ensure accurate and timely payroll submission.
• Assists with lifts, moves and transports residents, using proper body mechanics with lifting devices for accident prevention.
• Completes necessary documentation, including reviewing monthly reports to ensure timely delivery of all documents to stakeholders according to the standards set forth by CWS.
• Transport individuals, as needed, using personal vehicle (i.e., to appointments, work, etc.)

RESPONSIBILITIES:

• Ensure daily operations adhere to CARF accreditation standards, as well as State and Federal regulations.
• Attend Regional House Manager Meetings and agency House Manager Meetings; communicate any concerns and report outcomes back to staff in a timely manner.
• Act as Creative Work Systems’ representative during emergency room admissions. Provide crisis intervention during emergency situations. This responsibility is supported by the agency’s Nurse Consultant.
• Demonstrate understanding of clinical rehabilitative therapies and act as liaison between Creative Work Systems and external clinicians.
• Plan and conduct all staff meetings.
• Ensure performance reviews are written adequately and presented timely to staff.
• Develop a team and work to ensure that the team is working
• Performs all job responsibilities in accordance with the CWS Safety and Health policies.
• Manage and oversee documentation for permanent files to ensure compliance with the Department of Health and Human Services’ regulations and Creative Work Systems’ standards. Regularly perform Quality Assurance reviews to ensure documentation is up to code at all times.
• Ability to remain patient and empathetic.
• Ability to remain flexible and quickly adapt to changing circumstances.
• Must be able to problem solve and offer solutions, and work as part of a team.

PHYSICAL WORK TOLERANCES:

• This position is very active and requires frequent standing, walking, bending, kneeling, stooping, and crouching.
• Must frequently assist in lifting non-living loads up to 50 lbs.
• Must frequently assists participants’ with transfers.
• While performing this job the employee is regularly required to talk, hear, and see to the extent necessary to perform the essential functions of the position.

QUALIFICATIONS:

• High School Diploma or GED
• Valid Driver’s License.
• Satisfactory driving record per agency’s insurance company standards.
• Direct Support experience preferred.
• Brain injury experience preferred.
• Must have adequate writing skills to maintain documentation standards, reports, IPPs, and any other writing expectation in the program.
• Must have ability to communicate well in the program, including the ability to read, write, speak and understand the English language so that the support of the participant receiving services can be met, and so that the relationship and work with co-workers, doctors, therapists and others in the community is successful.
• Must be able to perform basic math skills to the extent necessary to perform the job
• Must have, or be willing to obtain, the following certifications: DSP, CRMA, MANDT, QBISP and other program related trainings.
• All required trainings must be completed within four months of hiring date.
• Must be able to successfully complete the CWS brain injury curriculum.

Employee Benefits:

• Generous benefit package including health insurance, dental, vision and life insurance, flexible spending account
• 403B retirement plan with company match after 1 year
• Paid holidays and 14 days of paid vacation (with scheduled increases)
• Employee Assistance Program which includes up to 3 confidential and complimentary sessions per year with a professionally trained therapist (affiliated with EAP) for you or your immediate family to utilize if you wish
• Tuition Reimbursement after 1 year of employment (one per semester if related to field of work, up to 50% reimbursement)
• Employee Wellness Program which includes up to $150 in wellness reimbursement for any gym membership/workout class fees you may accrue through the year. *Must be enrolled in our health insurance plan to qualify
• Opportunity to advance to a House Manager, Program Manager, other
• Excellent training curriculum
• CDS, CRMA, Mandt, QBISP, CPR and First Aid classes where we pay for the training and you get paid to learn
• Extremely supportive environment where management is committed to your success

Job Type: Full-time

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