Maintenance Engineer - MUST HAVE HVAC EXPERIENCE and CERTIFICATION

As Maintenance Engineer, you’ll be responsible for performing general maintenance work to ensure hotel maintenance quality and safety standards are achieved and maintained.

Summary of essential Maintenance Engineer job functions

• The Maintenance Engineer responds to and handle guest and department radio requests in a courteous, efficient, safe manner and follow-up to ensure 100% satisfaction
• Complete maintenance request work orders from all departments in a timely basis
• The Maintenance Engineer communicates issues for follow up through use of e-mails
• Assist engineering department as requested by Chief Engineer, Manager on Duty or General Manager
• Use radio communication with all areas of the hotel
• Perform preventative maintenance assignments on a scheduled basis
• The Maintenance Engineer ensures that equipment is working properly
• Complete other special projects as assigned

Requirements:

Maintenance Engineer Minimum requirements

• 1-3 years of previous hotel experience preferred
• The Maintenance Engineer must be willing and have the ability to work a varied schedule that may include evenings, nights, holidays and weekends
• Basic knowledge of painting, drywall, HVAC, electrical and plumbing is preferred
• General knowledge of machines and basic hand and power tools
• Ability to work in a fast-paced environment
• Ability to perform job functions with attention to detail, speed, and accuracy
• Ability to stand, walk and move around during entire shift
• The Maintenance Engineer must be able to lift, push, and pull items that weigh up to 50 pounds
• Basic ability to comprehend English language sufficient to understand information such as labels and instructions , receive job assignments and communicate progress and/or completion of assignment and basic guest requests

Skills / Ability to:

• The Maintenance Engineer must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos
• Listen to guest concerns and resolve in a timely manner, create authentic moments for our guests
• Work and interact well with departments throughout the organization
• Participate in the creation of an enjoyable work environment
• Ability to perform job functions with attention to detail, speed and accuracyA Hotel Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Other responsibilities as assigned

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Work setting:

• In-person

Work Location: One location

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