SUMMARY

Directs hotel housekeeping program to ensure clean, orderly, and attractive conditions of property by performing the following duties personally or through delegating to departmental staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Establishes standards and procedures for work of hotel housekeeping and laundry staff including safety, usage of chemicals, cleaning, storage etc.
• Plans work schedules to ensure adequate service and within budgeted labor guidelines.
• Monitors chemical systems and usage of the laundry and cleaning procedures to ensure cost control.
• Inspects hotel guestrooms daily, may assist in cleaning guestrooms, or doing laundry as needed.
• Ensures proper storage and security of housekeeping room keys.
• Communicates regularly with Front Desk on status of room inventory.
• Ensures guest satisfaction through quick attention to questions, concerns or problems.
• Inspects and evaluates physical condition of property. Examines carpets, drapes and furniture for stains, damage, or wear. Plans for carpet shampooing, turning of mattresses and spring/fall extensive cleaning.
• Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
• Inventories and purchases supplies and equipment per purchasing guidelines and budget.
• Investigates new and improved cleaning instruments and methods.

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

SUPERVISORY RESPONSIBILITIES: Directly supervises 10-30 employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. The employee frequently is required to use hands to handle, grasp or type and stoop, kneel, crouch, bend or twist. The employee is occasionally required to sit; reach with hands and arms; climb or balance; smell; and to push, pull or lift over 10 pounds. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.