Hotel Front Desk Agent - First & Second Shift - Full Time Job at Marriott Fairfield Inn & Suites
Marriott Fairfield Inn & Suites Santee, SC 29142
$12.50 - $14.50 an hour
Front Desk start at $12.50, First Annual Review-$13.50, Second Annual Review $14.25/ Paid Time Off starts immediately/Birthday Pay/Travel Benefits throughout Marriott
A Day in the Life:
- Provide exceptional customer service
- You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
- You will maintain positive guest relations at all times.
- You will resolve guest complaints and ensure guest satisfaction.
- You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
- You will process all guest check-ins, and verify registration information with the guest.
- You will handle overbooked or 'walked' guests.
- You will accept and record wake-up call requests.
- You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- You will resolve discrepancies on the room status report with housekeeping
Job Type: Full-time
Pay: $12.50 - $14.50 per hour
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- On call
- Overtime
- Weekend availability
Ability to commute/relocate:
- Santee, SC 29142: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Why do you want to work in the hotel industry?
Education:
- High school or equivalent (Required)
Work Location: In person
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