HOST/BUSSER

Greet and seat guests. Answer telephone. Assist coworkers. Interact with guests in a friendly, enthusiastic, professional, and timely manner. Help clear and reset tables.

ESSENTIAL FUNCTIONS

Greet guests as they arrive at the restaurant. Seat guests in the dining room. Answer the telephone and field questions pertaining to the hotel and restaurants. Help clear tables and return all equipment to their respective areas.

Ensure service , corridor safety by transporting all equipment in the proper manner. Be responsible for handling of all equipment and linens. Ensure that all spills and breakage are attended to immediately.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with SSUHCC rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Support Brand Standards/Initiatives including, but not limited to:

Consistently demonstrate exceptional customer service skills in line with our Service Culture training, with guests as well as co-workers.

· Support and enhance our Brand Positioning in the market, and exemplifies our Core Values (Warm, Connected, Community).

· Communicate with guests and Associates using the elements of the Human Truths (Understood, Belong, feel Special, have more Control in our lives, Reach our Potential).

· Participate in ongoing training to further understand and communicate our Hotel's vision and values.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

· Assist in moving any tables and chairs as assigned.

· Inform supervisor of any problems or complaints.

· Responsible for the proper handling of all equipment, i.e., “Big 4” items and props, ensuring proper storage after use.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

· Must be able to speak, read, write and understand the primary language(s) used in the workplace.

· Must be able to read and write to facilitate the communication process.

· Requires good communication skills, both verbal and written.

· Knowledge of appropriate table settings and service ware.

Physical Demands

· Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.

· Must be able to stand and exert well-paced mobility for up to 4 hours in length.

· Must be able to exert well-paced ability in limited space.

· Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.

· Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.

· Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

· Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

· Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

· Requires manual dexterity to use and operate all necessary equipment.

QUALIFICATION STANDARDS

Education

High school or equivalent education required.

Experience

Previous customer service experience preferred but not required.

Licenses or Certificates

N/A

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Marriott standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Job Type: Part-time

Pay: $14.20 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Syracuse, NY 13210: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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