About SOLO:

SOLO is an industry leader in the residential solar space. Started in 2018, SOLO has rapidly grown at a rate of 3x per year with no signs of slowing down. We provide proposals, closing documents, CAD, and permitting products, allowing our clients to scale quickly and efficiently while improving the bottom line. You will have the opportunity to become a business leader in one of the fastest growing industries in the nation. We need self-driven, attentive, process-driven achievers who are looking to grow in their career.

Job Description:

As a Help Desk Tier 1, you will be responsible for providing first-level IT support to all SOLO employees. You are expected to be the go-to person for providing technical assistance and support related to computer systems, hardware, and software. Understanding and proactively maintaining daily system performance, having the ability to troubleshoot technical problems, and innate follow-up and follow-through skills are all essential aspects of the help desk support’s day-to-day role.

Job Responsibilities:

• Monitor and respond quickly to incoming requests related to IT issues.
• Maintain computer systems and act as support if any system goes down.
• Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
• Maintain user PCs, including upgrades and configuration as needed.
• Assist with onboarding of new users.
• Keep inventory of all equipment, software, and license users.

Skills/Qualifications:

• No prior experience required!
• 1 year IT experience is preferred.
• IT certifications are preferred.
• Excellent verbal and written communication skills.
• Passionate and lifelong learner
• Analytical/problem solving mind.

Benefits/Compensation:

• $15.00 - $17.00/hr DOE
• Full, comprehensive insurance package.
• 401k with 4% company match.
• Straight forward career pathing.
• Paid time off (PTO).
• Many onsite benefits - gym, chiropractor, teeth whitening, counselor and more!