Help Desk Technician Level 2 Job at outsourceIT
The Helpdesk Technician Level 2 role is responsible for assisting customers with technical issues or questions relating to computer hardware or software. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone, and speaking with them about installing hardware or software on their computers.
Responsibilities also include mentoring Level 1 Helpdesk technicians and serving as the first escalation point prior to transferring requests to members of the systems administrator and engineering teams.
Job Type: Full-time
Pay: $42,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- La Plata, MD 20646: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Required)
- Windows Desktop: 1 year (Required)
Work Location: One location
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