At Kushner, we pride ourselves on our four core values: Be Caring, Be Best in Class, Be Solution-Oriented, and Be Accountable. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the “4 Be’s”. Our team and passion for the real estate industry exemplifies what it means to live out these core values in our offices and at our communities day in and day out. Each new day is a learning experience at Kushner, whether it is the knowledge we bring, gain, or share during our journey together. Our team members are set up to aim beyond, achieve the utmost success, and for endless possibilities for growth. Come Grow With Us!

Position Summary:

This position is responsible for daily help desk support maintenance, including managing advertised support hours and oversight of the workflow for support issue resolution.

RESPONSIBILITIES:

One must be able to perform the essential functions of the job; which include, but are not limited to the following (Other duties may be assigned to meet business needs):

• Support all technology needs for executive leadership and user base in our NYC corporate headquarters.
• Display world class customer focused IT support by developing and maintaining relationships within the business at all levels.
• Perform daily checks on all open executive issues and communicating ongoing status as needed.
• Train executive/administrative assistants on the operation of key technology systems located in the office including video conferencing and telephony.
• Recommend innovative technologies that benefit the company such as process improvement, automation and new hardware/software.
• Assist in the evaluation of new technology products based on industry best practices and methodologies.
• Resolve complex issues, troubleshoot user problems at the desktop, and/or provide phone/remote support to diagnosis remote customer issues.
• Install, support, and provide end user training for Apple iOS platform.
• Correct hardware problems with supported desktops, laptops, and peripherals by coordinating support with OEM vendors and other internal IT support teams.
• Ability to explain complex issues in an easy-to-understand manner (communicate both technically and non-technically).
• Develop, document, implement, and maintain standard operating procedures.
• Provide timely remote support for traveling executives.
• Enhance value and disruption by confidently communicating with senior executives.
• After hours, weekend, and holiday work may be required depending on work volume, outages, and emergency situations.

QUALIFICATIONS:

Education and/or Experience

· Associates or Bachelors’ degree preferred

· 4 years of relevant experience is required

Technology

• Highly proficient in Windows 10/Windows 11 Operating System
• Highly proficient in Microsoft Office Suite
• Knowledge of cloud-based technologies including Office365
• Fundamental knowledge of computer networking including firewalls & VPN
• Working knowledge of printer/copier hardware
• Working knowledge of AV technologies

PHYSICAL DEMANDS:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Able to physically perform the following duties for prolonged periods of time:

• Unassisted lifting up to 50 pounds.
• Bending, Walking, Kneeling, Stretching.
• Able to work on step ladders or extension ladders up to 30 feet.
• Able to work in confined spaces, indoors and outdoors in all climates, and unclean environments with fumes, dust and poor ventilation while adhering to company safety requirements and programs.

EQUAL OPPORTUNITY EMPLOYER & EQUAL HOUSING PROVIDER

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
Yes, we are taking all necessary precautions.

Experience:

• Computer networking: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)
• Cloud architecture: 1 year (Preferred)

Work Location: One location

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