Help Desk Technician Job at Community College of Rhode Island
Department
Information Technology
Position Category
Temporary/Part-time
About CCRI
The Community College of Rhode Island is the state’s only public comprehensive associate degree-granting institution. We provide affordable open access to higher education at locations throughout the state. Our primary mission is to offer recent high school graduates and returning adults the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth through an array of academic, career and lifelong learning programs.
At CCRI, we are committed to building an inclusive and diverse campus community. We strive to hire and retain culturally competent faculty and staff members who reflect the demographics of our state and our increasingly diverse student population.
We believe that our diversity is our strength. We celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.
We are OneCCRI, working together to prepare learners to achieve their highest potential.
To learn about what employees value at CCRI and what it means to work here, please read about our Guiding Principles and watch videos of our employees doing what they do best: https://www.ccri.edu/equity/culture/guidingprinciples.html
At CCRI, we are committed to building an inclusive and diverse campus community. We strive to hire and retain culturally competent faculty and staff members who reflect the demographics of our state and our increasingly diverse student population.
We believe that our diversity is our strength. We celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.
We are OneCCRI, working together to prepare learners to achieve their highest potential.
To learn about what employees value at CCRI and what it means to work here, please read about our Guiding Principles and watch videos of our employees doing what they do best: https://www.ccri.edu/equity/culture/guidingprinciples.html
Job Summary
We are seeking a detail-oriented, thorough, and organized help desk technician to join our team. In this position, you will be responsible for providing technical assistance and support to clients with computer systems, hardware, or software issues.
Duties and Responsibilities
- Monitor and respond quickly and effectively to requests received through the IT helpdesk ticketing application
- Respond to customer queries by phone
- Create step-by-step training material with screenshots for clients
- Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
- Ask educated questions and listen to customers to determine root cause of issues
- Work through the problem-solving process with customers, empowering them to do the same in the future
- Report significant and recurring issues to the tier-2 support team
- Assisting clients connecting their mobile devices to the CCRI wireless network
- Completes projects as assigned
- Other related duties
Minimum Requirements
- Excellent customer service attitude and strong communication skills
- Experience with Windows and Macintosh operating systems and the Microsoft Office Suite
- Friendly, enthusiastic, and reliable.
- Willingness to learn
Competencies
- Computer degree preferred
Reports To
Lead Information Technologist
Campus Location
Primarily located at the Warwick Campus
Full-time/Part-time
Part-Time
Shift, Days, and Additional Work Schedule Information
Part-Time (Monday through Friday up to 19 hours per week)
Work Schedule
Calendar
Benefits
Salary/Hourly Rate
Additional Salary Information
Licenses, Tools and Equipment
Environmental Conditions
Desired Start Date
ASAP
Position End Date (if temporary or grant)
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