Overview:The Help Desk Technician position provides support to several areas of the company for hardware or software problems that may occur. The position will configure and install systems, diagnose problems, connect/disconnect systems from the network, log issues and work at resolving trouble tickets in the ticketing system.

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Work Environment:*

• Location: Axim Geospatial Regional office in Birmingham, AL (this is not a remote position)

• Travel up to 15% of the time

Responsibilities:Essential Functions:

• Assist with monitoring, triaging, and escalating incoming requests and incidents
• Support internal and remote employees with technical issues related to connectivity, hardware, and software
• Perform regular maintenance, patching and upgrades, performance monitoring and tuning of desktop equipment as required
• Track company software and hardware assets
• Diagnose hardware and software problems
• Provision new images and software
• Create training documents for staff and departmental processes
• Assist other IT staff members as needed

Qualifications:Requirements:

• Associates degree with at least one year of relevant help desk experience, two years of relevant help desk experience without a degree or a combination of both education and experience
• Strong aptitude in OS repairs, spyware and virus removal, hardware, upgrades, and troubleshooting
• Basic Windows Server experience (2012R2-2019)
• Basic network knowledge and experience
• U.S. Citizenship required

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Experience Preferred:*

• Experience with Office 365 administration
• Experience managing users and computers in Microsoft Active Directory
• Experience with geospatial software installations (nice to have)

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Competencies & Skills:*

• Ability to work in fast paced environment
• Excellent communication skills both verbal and written
• Self-motivated and proactive
• Strong team skills and ability to work independently
• Demonstrated ability to work productively with wide range of people
• High level of customer service
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow

About Axim Geospatial:Axim Geospatial’s (Axim) mission is to use our expertise to provide clarity and solutions to help our customers solve the world’s national security, infrastructure, and environmental problems. We are the largest singular provider of end-to-end geospatial services and solutions in the U.S serving the communities in which we live. Our core competencies include: big data services, geomatics, business solutions, cloud services, infrastructure security, analytics and professional services. Our customers include national, state and local government, defense and intelligence, infrastructure, energy, commercial and environmental customers.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. U.S. Citizenship is required for most positions._

Job Type: Full-time

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