Pay Range: $24-$29 DOE

For over 30 years, Senior Resource Group-SRG has been an innovator in the development and operation of senior living communities across the USA. Our experience and passion has helped us win many awards for innovative community design, excellent service and exceptional care.

We are seeking someone who can provide excellent help desk support in an environment with 2000+ internal clients located at 20+ locations throughout the US. This role will be working with a team of IT people who operate out of our corporate office in Solana Beach, CA. This role will be supporting a large variety of technologies that will create many unique experiences from day to day.

Essential Duties:

• First Level (Tier 1) Help Desk support for internal customers in a Microsoft-based environment.
• Answering help desk calls
• Triaging new tickets using the Zendesk platform
• Resolving first level end-user issues
• Escalating issues to Tier 2 and Tier 3 team members
• Troubleshooting hardware and software issues

The IDEAL Candidate:

• Minimum of 1 year’s work experience in a technical support role
• Previously worked in Hospitality, Retail, or held a position with a strong focus on Customer Service
• Great customer service and communication skills
• Excellent troubleshooting skills with Windows computers
• A degree from an accredited university or relevant IT certifications
• Skills: Customer Service, PC Computer Hardware and Software Support, Printer Support, Network Troubleshooting, Mobile Device Support
• Technologies: Windows 10, Active Directory, Microsoft Office 365, Dell Hardware, Lenovo Hardware, Apple Devices, Android Devices, Yardi Voyager, Zendesk

• All your information will be kept confidential according to EEO guidelines
• Please do not call, fax, or apply in person
• This position requires travel up to 5%

Senior Resource Group is an equal employment opportunity employer. We do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws, and we prohibit harassment of applicants or employees based on any of these protected categories. We comply with all applicable federal, state and local laws, including but not to limited, respecting consideration of unemployment status in making hiring decisions. Completing an application does not guarantee that you will be offered a position.

Note to Applicants: Smoking is prohibited in all indoor areas of Senior Resource Group unless designated smoking areas have been established by a particular office in accordance with applicable state and local law.