Help Desk/Support Specialist - Full Performance Job at Stillwater Human Capital, LLC.
Help Desk/Support Specialist - Full Performance
Stillwater Human Capital is seeking a Systems Administrator/Help Desk Specialist providing Tier 1 level support in the Herndon, VA area. The successful candidate will be a self-motivated, independent worker who can also work in, and contribute to, a team environment. The candidate will be part of a team that supports the hardware and software infrastructure for an enterprise minded organization. This position requires a broad knowledge of hardware maintenance and care, system administration, knowledge of automation technologies, and scripting. This position also requires a knowledge of security and accreditation practices and procedures and the ability to work with several enterprise resources and teams in the operation of an enterprise digitization infrastructure.
**Hours of Support may extend beyond core hours.**
The position will include a variety of activities, including:
**Hours of Support may extend beyond core hours.**
The position will include a variety of activities, including:
- Provide support to Sponsor· automated systems via support requests
- Provide tracking and reporting of support requests open, closed, and active for Sponsor's Automated Systems.
- Utilize a Sponsor approved support request tracking system.
- Meet Sponsor established goals for addressing support requests. Utilize Sponsor approved tracking system to provide Sponsor approved metrics on a weekly and
- Provide response to support requests based on Sponsor time requirements.
- Respond to after-hour and weekend critical support requests based on prior scheduled Sponsor requirements
- Establish SOP for request escalation to Tier 2-3 level support
- Establish and maintain an updated list of KBAs (Knowledge Based Articles) pertaining to frequently asked support requests
- Performance of general system administration activities: user account creation, manage access controls, implementation and review of security policy, hardware installation, driver installation, software patching, monitor activity logs, and creation of automation scripts.
- Provide technical support for the application as needed to interface with the user base.
- Maintenance and care of digitization hardware, to include: installation, troubleshooting, maintenance, and repair.
- Make objective and technically sound recommendations for potential future hardware and software purchases.
- Analyze production metrics and data to provide data-driven recommendations to management to support continual process improvements.
- Generate weekly, monthly, and yearly metrics reports.
- Learning, supporting, and training users on different types of digitization hardware.
Stillwater is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected class. If you need assistance with the application process due to a disability, please contact us at 571-525-2482.
Why Stillwater: Stillwater was ranked as the 14th BEST PLACE TO WORK - 2020 in Washington, DC Area–by the Washington Business Journal.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.