Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.

We are seeking an experienced and driven Help Desk Analyst in Princeton, NJ to assist our IT team and provide exceptional customer service. This role will have a focus on A/V (Audio Visual and Electronic Media).

Knowledge/Skills Required:

• Audio / Visual experience a plus!
• Valid Driver's License.
• Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware.
• Experience supporting Android and iPhone, Mobile Device Management a plus.
• MAC OS experience also a plus.
• Working knowledge of printer management
• Experience working with LAN administration.
• Logical troubleshooting skills.
• Excellent time management and interpersonal skills and a high-level attention to detail.
• Understanding of best security practices and continual updating of knowledge base.

Job Responsibilities:

• Provide prompt, courteous support company wide, in person or via phone or email.
• Diagnose and troubleshoot hardware and software issues primarily in a Windows environment.
• Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services.
• Travel to local offices to troubleshoot and resolve issues.
• Document, track and monitor technical problems and solutions.
• Prepare activity reports.
• Inform management of recurring problems.
• Redirect problems to correct resource.
• Identify and escalate situations requiring urgent attention.
• Administer help desk software.

Competitive Benefits after 90 days:

• Insurance Options (Medical, Dental, Vision)
• Paid Holidays—Including a Birthday Holiday
• Generous Paid Time Off (PTO)
• Employee Incentive & Discount Programs
• 403b Retirement Plan
• Exceptional Career Growth Opportunities

Community Options is an Equal Opportunity Employer M/F/D/V

#ind-NA

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: On the road

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