100% Remote Position!

Why work at HealthAxis

Established in 1965 to deliver healthcare technology and solutions to a variety of healthcare organizations throughout the United States, HealthAxis Group equips payers, providers, and health organizations with integrated solutions from an advanced claims system and TPA services to actionable analytics. We streamline operations and improve client and patient outcomes. HealthAxis Group offers hosted, Internet-based benefits distribution and administration applications, along with professional and business process outsourcing services.

Our executive team includes 40+ years of experience in Healthcare Administration and Technology. This wealth of knowledge powers our holistic thinking and sharp execution.

We practice an open-door policy and are always willing to listen to employee ideas and feedback. At HealthAxis, your ideas and innovations are appreciated and supported.

JOIN OUR TEAM!

We have more than 400 team members nationwide! We are seeking team members who are passionate about technology, service-oriented, positive, driven, enjoy teamwork, and are looking for a casual and inclusive work setting. We are currently seeking a Help Desk Administrator to provide technical and administrative support for using operating systems and a variety of software applications. Maintain adequate knowledge of existing hardware and software in use to maximize efficiency of the users’ and peak operational capacity.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Assist in providing computer/network support relating to software and hardware problems reported by users.
• Maintain an adequate level of knowledge of operating system and application software being used to provide high levels of support to users.
• Provide end user training for internally implemented software as well as password resets and best practices.
• Assign application access, ensuring security, and ensuring user configurations are within standards.
• Participate in Team meetings, providing input and suggestions.
• Triage Call Queue and Tickets entered into IT Services queue.

CUSTOMER SERVICE:

• Responsible for driving the HXG culture through values and customer service standards.
• Accountable for outstanding customer service to all external and internal contacts.
• Develops and maintains positive relationships through effective and timely communication.
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

EXPERIENCE AND REQUIRED SKILLS:

• Working understanding of MS Windows and Office.
• Working knowledge of monitoring and reporting systems.
• Strong troubleshooting, organization skills.
• Ability to manage multiple tasks concurrently.
• A Self Starter with strong work habits.
• Ability to communicate effectively, and interact professionally with a diverse group of internal and external clients
• Customer service oriented and able to provide empathy and understanding to internal and external users.

EDUCATION:

• High school diploma, GED, or equivalent
• Prior information technology or systems administration experience preferred

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to frequently remain in a stationary position.

2. Ability to frequently communicate and exchange accurate information.

3. Ability to constantly operate equipment such as telephone, computers, etc.

4. Ability to move equipment more than 5 lbs.

Employees are required to review and comply with all relevant company policies and procedures, local, state, and federal laws, and regulations. Ensure that employees understand and comply with all-relevant Company policies and procedures, and local, state, and Federal laws and regulations, and establish effective internal systems and controls to promote such compliance.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

HealthAxis Group, LLC and its subsidiaries are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law.