SUMMARY

Responsibilities will include greeting clients at the City of Marlborough Human Services office front desk, assessing client needs, performing brief housing counseling, referring clients to appropriate HCEC and/or SMOC programs as well as assisting with the daily operations of the Marlboro satellite office in Marlborough. Provide administrative support to the HCEC team and function as a member of the SMOC front desk staff group.

PRIMARY RESPONSIBILITIES

• Respond and perform triage with walk-ins at 255 Main St. Room 113, Marlborough including families facing a housing crisis.
• Conduct brief counseling sessions for HCEC clients.
• Assist Marlborough Program Supervisor with clients' appointments; gather required forms and documents, and recertification applications for Fuel Assistance.
• Respond to client inquiries for Fuel Assistance via telephone; refer clients as appropriate
• Provide initial information and referrals (I&R) for community-based resources such as childcare, education, job-trianing, fuel assistance, behavioral health, food, transportation, legal advice, medical care, counseling, parenting skills, and other services.
• Collect CSBG demographic data by completing CMS intake (online) for every client seeking assistance; and report on all referrals made thru CSBG Intake.
• Share information about HCEC's housing and financial literacy workshops.
• Provide individuals and families general information on local housing opportunities and applicaton processes.
• Maintain accurate client records by following HCEC filling system, collecting client documents, making copies and providing administrative support as needed.
• Participate as a member of HCEC team; attend all staff meetings and trainings, as required.
• Participate as a member of the City of Marlborough Human Services team, attend required meetings as necessary.
• Participate as a member of Family Emergency Services team; attend all staff meetings and other trainings, as required.
• Serve as back-up for the Marlborough Program Supervisor at the Marlborough office to triage and provide information and referrals to walk in clients and to conduct Fuel assistance applications.
• Provide assistance to United Way during food pantry/clothes bank days; also during holiday season with receiving donations, as needed.
• Link clients to SMOC components for additional services.
• Assist HCEC Team with utility negotiation and file processing as needed.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

• Associates Degree in social services discipline or 2 years of direct-care/social service experience, or 3 years experience performing customer service.
• Experience providing services to low-income consumers
• Strong oral and written communication skills in English; bilingual in Spanish strongly preferred. Working knowledge of Microsoft Office applications, Internet search, and E-mail.

ORGANIZATIONAL RELATIONSHIP

• Directly reports to HCEC Program Supervisor - Marlborough.
• Direct reports of this position are n/a.
• Indirect reports to HCEC Director and HCEC Intake Supervisor.

PHYSICAL REQUIREMENTS

• Ability to lift a maximum of 25 lbs.
• Ability to drive.

WORKING CONDITIONS

As part of the responsibilities of this position, the Housing Consumer Education Center Intake Assistant/ Receptionist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required