Job Description

Guest Services Representative

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA), part of City of Hope, takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients' quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Hours: No set hours for position - up to 16hrs per week for staff coverage including weekends

**Flexibility is key**

The Guest Services Representative consistently demonstrates the Mother Standard of Care when at the Guest Quarters or Hospital Concierge Desk. He or she exhibits a warm, professional and genuine welcome to our guests and aims to ensure all questions and/or concerns are tended to with the highest level of customer service.

Representative works closely with, but not limited to, the Travel and Accommodations, Transportation, Security, Registration and Financial Counselors departments.

• High School diploma or equivalent required, some college strongly preferred with major in Hospitality or Hotel Services
• Employment: Minimum 3 years' experience in a fast-paced customer service environment (healthcare or hotel preferred)
• Strong written and verbal communication skills
• Organized with ability to multitask and ability to work in a fast-paced environment are necessary to succeed in this role
• Familiarity with local activities and surrounding points of interest
• Professional demeanor and the ability to interact with various people
• Self-starter with exemplary attendance record
• Possess the ability to assist individuals who may be unable to assist themselves (wheelchairs, oxygen tanks, luggage etc.)
• Must be familiar with Microsoft Office and basic office equipment; basic typing/keyboard skills
• Positive, outgoing personality and very strong communication skills
• Able to work independently or as a team
• Adaptable to an ever-changing environment
• Detail oriented
• Excellent problem solver
• Flexibility with schedule

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you're ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us.

Visit: Jobs.cancercenter.com to begin your journey.