Guest Services Job at Minnesota Twins
Essential Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Directing guests outside the facility regarding entry procedures.
- Welcoming guests as they enter the facility.
- Scanning tickets at gate entrances.
- Passing out promotional items.
- Assisting guests with disabilities to and from gates/seats.
- Providing guests wayfinding information.
- Checking tickets at restricted access points.
- Performing safety checks.
- Working inside an elevator to assist guests with wayfinding and ballpark access.
- Answer questions regarding Target Field amenities, services, and policies/procedures.
- Reporting first-aid, housekeeping, and security incidents via communication device.
- Communicating effectively with Team Leaders, Supervisors, and management.
- Work together as a team with fellow staff.
- Acting as an ambassador for Twins baseball.
- Other various Guest Service duties as needed.
Required:
- Ability to work a minimum of 35 events during season.
- Ability to work a special event requirement, varies by event schedule (1 of 2, or 2 of 3-4)
- Ability to work a shift of approximately 6.5 hours.
- Excellent interpersonal and communication skills.
- Organized and detail-oriented.
- Outgoing, creative, enthusiastic, and passionate about Twins baseball and assisting guests of Target Field.
Physical Requirements:
- Ability to lift items weighing as much as 25 pounds.
- Ability to work in a seated position for an extended period of time.
- Ability to stand for an extended period of time.
- Ability to walk stairs repeatedly during shift.
- Must be comfortable walking to navigate the facility.
- Ability to be productive in a work environment where the noise level can be high at times.
- Specific vision abilities include close vision and ability to adjust focus.
- Ability to work extended hours and/or weekends as required by event scheduling.
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