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  Professionally interact with, support internal IHS policies and carry out daily site-specific and organizational procedures that create a culture of hospitality, trust and respect.
• Welcome visitors, accept donations, issue receipts to donors and store items in the proper manner.
• Work collaboratively with respective IHS program staff and outside partners to ensure the consistent delivery of services to guests.
• Observe guest behavior as needed to recognize behavioral changes in an effort to maintain a safe and respectful environment; accurately document information regarding guests into SAMi especially IR’s (Incident Reports) including documenting when emergency situations arise with Police, Fire or EMS is contacted.
• Keep an accurate account of all events occurring during shift in the Daily Operations Log and ensure vital information is passed on during shift changes.
• Defuse verbal and/or physical altercations in a non-violent manner using Crisis Prevention Intervention techniques (CPI); ensure safe environment.
• Facilitate emergency procedures including but not limited to situations involving fires, evacuations, use of 911 emergency services, First Aid, CPR, drills and codes etc.
• Assist and ensure that Shelter/Site premises are clean and the environment is free from safety/health hazards; ensure that IHS property/equipment is handled with care and used as directed, report potential hazards, defects or dangerous situations to Guest Services Supervisor or Maintenance Dept. for repair schedules or immediate action.
• Conduct periodic perimeter checks to ensure the safety of Shelter guests and/or around neighboring businesses/homes.
• Answer phones at designated sites and/or perform reception duties as necessary.
• Performs other duties and accepts responsibilities as assigned.

Expected Hours of Work: Hours include some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. Must be available to work one or more of the following shifts as scheduled: a) 6:00am through 2:30pm and/or b) 2:00pm through 10:30pm and/or c) 10:00pm through 6:30am

Required Education/Experience/Skills:

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  High School diploma or GED equivalent
• One year of direct/customer service related experience working with disenfranchised or medically fragile population
• Basic computer skills; able to navigate Google email, Microsoft applications and databases
• Knowledge of Homelessness and the issues associated with it; mental health and substance abuse issues
• Good interpersonal, verbal and written communication skills with an emphasis on conflict resolution
• Excellent people and customer service skills
• Possess personal qualities of integrity, patience and commitment to mission
• Flexible and able to multitask; can work within an ambiguous, fast-paced environment
• Must pass CPS System Central Registry Check
• Must pass Drug Test
• Current TB Clearance

Preferred Education/Experience/Skills:

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  At least one to one and a half years customer service experience or experience with Homeless or disenfranchised individuals
• Food service experience in commercial kitchens with Food Service Certification/USDA training
• Valid Driver’s License and clean traffic abstract
• CPI certified or able to pass at IHS; CPR and First Aid certified or able to certify through IHS
• Physically capable of communicating with, caring for and facilitating activities for guests of all ages and varying comprehension levels

IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and an employer of National Service