Guest Service Agent/Front Desk - FULL TIME Job at The kenilworth
Shifts vary, no set schedule. Shifts range from 7am-3pm, 3pm-11pm, AND 11pm-7am(will only be cross trained) . PLEASE GO OVER THIS PRIOR TO APPLYING.
The Guest Service Agent assumes a pivotal role in every logistical operation relating directly and indirectly to overall guest satisfaction and the ultimate success of the hotel.
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agents use customer service and communication skills to provide the guest with an exceptional hotel experience. Their duties include greeting people as they enter the lobby, fielding calls from guests, coordinating amenities and responding to customer needs and assisting with check-ins and check-outs.
Hotel Front Desk Agents have the following responsibilities:
- Check-in / check-out customers using computer programs and equipment and provide guests with directions to their room
- Inform customers of all on-site amenities and any relevant information that is needed
- Handle and resolve guest complaints
- Invoice and bill guests for their stay and services used
- Communicate with guests to better understand their individual needs to provide them with the best service possible
Shifts vary, no set schedule. Shifts range from 7am-3pm, 3pm-11pm, AND 11pm-7am(will only be cross trained)
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
***must have hotel experience or equivalent customer service experience***
ASK about Sign-on BONUS after 90 days!
Job Type: Full-time
Pay: Up to $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Night shift
- On call
- Weekend availability
Supplemental pay types:
- Signing bonus
Education:
- Associate (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location
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