Guest Service Agent Job at Jekyll Island Authority
Jekyll Island Authority Jekyll Island, GA 31527
$12.30 an hour
Department: Campground
Status: Regular, part-time employee
Pay: $12.30 per hour
Reports to: Campground Manager
Benefits: Parking & Amenity Passes
Retirement: Employee Retirement System of Georgia (GDCP)
Closing date: Open until filled. *Note: Please complete the entire application; incomplete applications will not be considered.
Jekyll Island is dedicated to maintaining the delicate balance between nature and humankind through conservation, education, and preservation. Surrounded by salt marshes, expansive oceanfront, and ancient maritime forests, it is situated within the chain of the Golden Isles and just a few miles from St. Simons Island, Sea Island, and Brunswick. As a State Park, Jekyll Island is a coastal haven where nature and humans peacefully co-exist.
Job Summary:
Under limited supervision, Campground Guest Service personnel greet guests at the Jekyll Island Campground, answers questions, and provide information. Operates point-of-sale system for retail sales and reservations system. Ensures guest satisfaction through a high level of customer service performance.
Description:
Status: Regular, part-time employee
Pay: $12.30 per hour
Reports to: Campground Manager
Benefits: Parking & Amenity Passes
Retirement: Employee Retirement System of Georgia (GDCP)
Closing date: Open until filled. *Note: Please complete the entire application; incomplete applications will not be considered.
Jekyll Island is dedicated to maintaining the delicate balance between nature and humankind through conservation, education, and preservation. Surrounded by salt marshes, expansive oceanfront, and ancient maritime forests, it is situated within the chain of the Golden Isles and just a few miles from St. Simons Island, Sea Island, and Brunswick. As a State Park, Jekyll Island is a coastal haven where nature and humans peacefully co-exist.
Job Summary:
Under limited supervision, Campground Guest Service personnel greet guests at the Jekyll Island Campground, answers questions, and provide information. Operates point-of-sale system for retail sales and reservations system. Ensures guest satisfaction through a high level of customer service performance.
Description:
- Greets guests and campground visitors and provide information, campground services, and other information as needed courteously and professionally.
- Answers phones in a prompt, efficient, and friendly manner,
- Operates the campground office, including sales, stocking, merchandising, making reservations, and assigning campsites.
- Operates point of sale system and cash register.
- Promotes Campground services, facilities, and other Jekyll Island Authority amenities such as Sea Turtle Center, Mini Golf, Bike Rental, Golf, Summer Waves, etc.
- Resolves minor guest complaints to the customer's satisfaction and informs the manager of significant problems, complaints, disturbances, or unhappy guests.
- Completes daily paperwork, including balancing drawer, documenting adjustments, refunds, etc.
- Provides a professional image at all times through appearance and dress.
- Applies and follows organization policies and procedures.
- Assists in keeping the Campground office, store, and guest areas neat, clean, and tidy.
- Performs other duties as assigned.
Minimum Qualifications:
- Must be 18 years old or older
- Minimum of basic computer skills required.
- Must be able to count money and operate a point-of-sale system.
- Must have a valid driver’s license.
- Credit, Criminal, and MVR background checks are required.
- Flexible availability must be able to work weekends, holidays, and occasional early evenings.
- Regular and predictable punctuality and attendance of scheduled hours are required.
Physical Activities/ Working Conditions Requirements:
- Exert up to 35 pounds of force occasionally and a negligible amount of force constantly to move objects.
- More than 50% of the typical workday will be spent walking, standing, reaching, grasping, and using repetitive wrist, hand, and finger motions.
- Between 25% and 50% of the typical workday will be spent crouching and/or stooping, kneeling.
- Less than 25% of the day is spent climbing stairs, pushing, pulling, lifting and carrying, crouching and/or stooping, and kneeling.
- Must have visual clarity to prepare and analyze data and figures, transcribe use of computers, and expansive reading.
- Sensory abilities required include vision, feeling, and touching, with more than 50% of the day spent talking and hearing.
- Most work will be performed within an indoor office environment; however, work may be occasionally subjected to adverse weather conditions.
- The noise level is considered normal.
This description of job responsibilities is intended to reflect the significant responsibilities and duties of the job. It is not intended to describe minor duties or other responsibilities that may be assigned occasionally.
This position is subject to close at any time once a satisfactory applicant pool has been identified. Applicants who complete the online application process will receive an email receipt of submission to the email address provided. The applicant may contact Human Resources at 912-635-4081 for verification if the email confirmation is not received. However, we cannot provide information on application status after receipt due to the volume of applicants received. Applicants who need assistance to accommodate a disability may request accommodation by contacting Human Resources at 912-635-4081.
All qualified applicants will be considered but may not necessarily receive an interview. Incomplete applications or applications without accompanying documents when required will not be considered. Selected applicants will be contacted for the next steps in the selection process. Successful completion of background checks is required, including credit when applicable to the position. Relocation expenses are not authorized; applicants should consider this when applying.
Jekyll Island Authority is an Equal Opportunity Employer. The Authority supports equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, veteran status, or any other status protected by law.
This position is subject to close at any time once a satisfactory applicant pool has been identified. Applicants who complete the online application process will receive an email receipt of submission to the email address provided. The applicant may contact Human Resources at 912-635-4081 for verification if the email confirmation is not received. However, we cannot provide information on application status after receipt due to the volume of applicants received. Applicants who need assistance to accommodate a disability may request accommodation by contacting Human Resources at 912-635-4081.
All qualified applicants will be considered but may not necessarily receive an interview. Incomplete applications or applications without accompanying documents when required will not be considered. Selected applicants will be contacted for the next steps in the selection process. Successful completion of background checks is required, including credit when applicable to the position. Relocation expenses are not authorized; applicants should consider this when applying.
Jekyll Island Authority is an Equal Opportunity Employer. The Authority supports equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, veteran status, or any other status protected by law.
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