Guest Service Agent Job at Holiday Inn Boston Bunker Hill Area
The Holiday Inn is looking for friendly and welcoming individuals who excel in customer service! If this sounds like you, apply to be The Holiday Inn's newest guest service agent!
Who this Job Will Job Appeal To
- This position is perfect for people that love to provide excellent customer service.
The Ideal Candidate for this Position
- Friendly, outgoing, individuals that possess outstanding guest service skills. Also must have a pleasant, well-groomed appearance, basic computer skills, ability to work in a fast-paced environment with frequent interruptions, ability to stand and move about for extended periods, ability to read and write and perform basic math, and an ability to remain calm in stressful situations.
What You Will Be Doing
- Answering phones, greeting guests, checking guest into and out of the hotel, acting as cashier, taking reservations, responding to inquiries, providing information about the hotel and local area. Must be willing and able to work a flexible schedule that will include weekends and holidays.
Who You Will Be Working With
- The front office is staffed by Guest Service Agents and a Guest Services Manager. You will also closely interact with concierge and bell/valet staff, housekeeping staff, pool staff, and food and beverage staff.
Job Description
- Maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the resort, listening to comments, criticism and feedback from guests and taking appropriate action.
Job Requirements
- High school diploma or equivalent required, college degree preferred. Minimum one year hotel front desk with OPERA/IHG experience preferred.
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