*Requires previous HOTEL Front Desk Experience*

*Hampton/Hilton Experience Strongly Preferred*

Hampton Inn & Suites Milwaukee West is seeking an EXPERIENCED and professional Guest Service Representative! Are you searching for a highly team driven environment? We look forward to hearing from you.

Duties & Responsibilities:

• Assist guests with arrival and departure from hotel

• Provide positive guests experiences and exceptional guest service.
• Enthusiastically assist guests with concierge service, as needed.
• Maintain clean and orderly work space and perform any cleaning duties assigned to your shift
• Offer courteous and sincere hospitality at all times
• Use good judgment and common sense at all times
• Be committed to treating guests and your coworkers equally
• Be ready to begin work at the correct time
• Adhere to dress code policy
• Be honest and reliable
• Get along with coworkers and engage in the team culture
• Work closely with maintenance and housekeeping to ensure any issues are resolved
• Handle all special requests and packages
• Accurately sign up new member registrations into Hilton Honors Program
• Greet and welcome guests upon arrival. Register guests, verifying reservation, address, and credit card information.
• Accept accurate payment for guests’ accounts both at the time of registration and at checkout.
• Assist with shuttle reservations (when needed)
• Verify that accurate room status information is maintained and properly communicated.
• Resolve guest issues quickly, efficiently and courteously.
• Ensure all aspects of reservations operate smoothly, including taking inquiries and making reservations.
• Update and enter customer information
• Ensure all Reservations are monitored and all requests are dealt with.
• Actively participate in guest relations. Build strong relationships with frequent transient hotel guests.
• Uphold the hotel’s commitment to hospitality (100% Hampton Guarantee)
• Performs other duties as determined by the Management
• Carries out all reasonable requests of management, not listed above

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• West Allis, WI 53214: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Required)

Work Location: One location

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