Relocation Assistance Offered Within Country
# 146212 - Topeka, Kansas, United States

At Hill’s we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. If you’re interested in work that matters, fueled by passion for pets, we invite you to apply.

Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills’ mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition that’s a step ahead so pets and pet parents can enjoy every day together. As the US #1 Veterinarian Recommended pet food brand, knowledge is our first ingredient with 220+ veterinarians, PhD nutritionists and food scientists working to develop breakthrough innovations in pet health.

The Global Technology Analyst (GTA) provides all technology support to Global Consumer Affairs, including global computer system, telecommunications and internet technical and executional support, and ensures technical assessment and advice to subsidiary operations. The GTA provides strategic inputs towards developing the worldwide approach to these technologies, and executes them in compliance with Colgate and governmental regulations and standards, and ensures their deployment and use effectively.

What you will do

• Administering the global consumer documentation database, and related security and content administration
• Authoring technology SOPs globally in compliance with governmental regulations and corporate standards, including data privacy, system security, and records retention.
• The safe and compliant use of all technology
• Ensuring smooth functioning of all technology and support to operating units where needed.
• Ensuring that telecommunications strategies including Electronic Call Routing (ECR) and Interactive Voice Response (IVR) platforms for internal operaotions are supported globally as needed.
• Acting as liaison with GIT resources to ensure smooth operations and deployment of technology
• Functioning as technology liaison to outsource partners to ensure outsourced operations are able to access and use CP technology appropriately.
• Ensuring optimal consumer experience interfacing with corporate and branded websites and technology platforms.
• Leading technology strategy for the Hills organization, ensuring it is aligned with CP Global Consumer Affairs technology strategy, and planning and executing technology driven work and projects
• Understanding the business needs and ensuring that technology available meets business needs effectively and efficiently, to ensure optimal consumer experience, and alignment with global and corporate strategies
• Performing all system content administration and maintenance, including enabling and disabling users, performing all system changes, reporting and troubleshooting system issues
• Interacting with technology vendors as needed
• Performs other duties as assigned
• Complies with all policies and standards

Required Qualifications

• Bachelor’s Degree in Computer Science or relevant field
• At least 3 years of technology related experience
• Experience in Consumer Affairs and/or Information Technology, Telecom or related fields.
• Teamwork and Collaboration: Ability to be a collaborative team player
• Relationship Building
• Global awareness and sensitivity
• Strong communication skills (written and verbal) are necessary
• Strong leadership skills
• Strong consumer and internal customer focus

Preferred Qualifications

• MBA or Master Degree in a relevant field
• Contact Center Experience preferred
• Experience with CRS and Emplifi Consumer Solutions

Salary Range $77,120 - $113,400 USD
Pay is based on several non discriminatory factors including but not limited to experience, education, skills and office location. In addition to your salary, Colgate-Palmolive offers a performance based bonus and competitive benefits package.

#LI-Hybrid
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets! At Hill’s we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets.

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries. To learn more about Hill's and Colgate, please visit http://www.hillspet.com and http://www.colgatepalmolive.com, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.