General Manager - Nutley Job at Schweiger Dermatology Group
Are you an experienced professional looking to join a company that will appreciate your talent and hard work?
Are you caring and friendly? Are you the "go-to" problem solver?
Consider joining the largest and fastest-growing dermatology group practice, that will recognize your hard work and value!
Schweiger Dermatology Group is searching for an General Manager to oversee our office in Nutley, NJ. This person will co-manage the teams and processes that are essential to the overall success of the office. A General Manager will help build a team of capable and competent employees that can enhance and optimize operational performance of their center.
Primary Responsibilities
- Culture of Positivity NPS for providers & staff >80
- Perform as a stable operations leader – displays strong leadership that achieve KPIs and measurable goals such as financial collections, no show rates, provider utilization. Etc.
- Optimization of operational processes to deliver on goals – staffing percentages and budget adherence
- Effective and collaborative management - able to effectively collaborate with other company departments/teams to achieve successful results.
- Independently drive key change and transformation initiatives aligned with organizational strategic goals
- Heavy focus on auditing SOPs and accountability of SOP compliance at all respective center levels, as well as supporting providers while coaching and developing staff to ensure all are A players.
- Hold team accountable for C.A.R.E Core Habits
- Develop A-Team that delivers A-Level Operational Outcomes and Processes.
Specific Goals/Objectives
- Build a capable and competent Center Team while working closely with Operations Departments, HR, Billing, Accounting, respective providers and fellow offices.
- Develop the center team in a cost-effective manner. Build a knowledge base across all disciplines.
- Provide a strong culture of continued education and training for all staff members. Manage, develop and coach PCs and MAs.
- Strong focus on full accountability of center SOP compliance through consistent auditing and follow through at center level.
- Achieve monthly center goals set forth by the GM Report and KPIs
- Track to financial goals and patient satisfaction goals, including but not exclusively: No show rates, Financial balance collection, point of service collection, inventory tracking, auditing check in and check out procedures, patient satisfaction, follow up rates, etc.
- Ensure Staffing, Medical Supplies and Office Supplies are beneath guidance figures noted below
- Promote a culture of positivity and help build a company that has long-term sustainability
- Obtain high levels of patient satisfaction
- Goal is a net promoter score above 80%
- All patient messages resolved within 24hrs and patient updated daily until resolved
- 15 4/5 Star external reviews
- Achieve smooth running center level operations and site level autonomy
- Minimal provider and staff complaints
- Center should be able to run autonomously daily with majority of problems resolved independently
- Create a positive and respectful center environment.
- All biopsies or labs from over two weeks ago closed out and acted upon
- Collection reconciled and deposits managed per SOP
- Know MA and PC role sufficient to fill in as needed
- Regular communication with provider and involvement in center decision to ensure team alignment
- Ensure that all center appointments for 2 days ahead are checked for accuracy and corrected if inaccurately scheduled.
- For an office that has MOHs- MOHs cases are done in house through provider-provider referrals unless the MOHs surgeon or patient have requested otherwise, CLIA certification and lab directorship is up to date and maintained. Mohs staff is properly credentialed and trained.
- Post care concerned for MOHs are set up to go directly to the surgeon
Requirements
- Knowledge and Proactive Critical Thinking – Initiates to have advanced level knowledge of all company systems such as Nextech, Patient Acquisition, Klara, iPad, General and Cosmetic Dermatology and inter-center communication tools to achieve high level day to day operational results.
- Leadership and Growth Oriented – Experienced and processes orientated high growth leader with track record for finding innovative ways to grow revenue and increase margins
- Strategic and Efficient Planning - Prepares for what is ahead with a focus on data, details, and analysis. Able to execute efficiently and thoughtful with minimal wasted/prolonged timing.
- Honesty/integrity/culture inspiring – Earns trust with staff, providers and patients and maintains confidence. Deliver message with a kind, emphatic, firm but direct and honest way.
- Talent Appreciation - inspires, motivates, coaches, and develops others. Listens well and continuously learns and seeks advice and feedback from others - team Builder, leader and manager – creates a culture of positivity
- Effective Communicator - Communicates passionately, effectively, and persuasively across a diverse set of stakeholders. Able to create processes and structures to facilitate effective communication both internally and externally. Demonstrates an ability to manage conflict, build consensus, and facilitate problem-solving.
- Organized Planning and Results Oriented - relentlessly pursues ongoing improvement and results. Flexible, with a strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility and multiple priorities. Creates a culture of mutual accountability. Plans, organizes, schedules and budgets in an efficient, productive manger. Focuses on key priorities.
Schweiger Dermatology Group, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law.
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