“Our mission is to provide a complete package of services to build the relationship between dog and owner by giving dogs the best quality of life possible with the most freedom and exercise.”

JOB TITLE: General Manager
JOB LEVEL: 25
REPORTS TO: Owner

JOB SUMMARY:

The General Manager is a versatile management role designed to support Fetchers in all aspects of the business. This professional manages the overall operations of the location, provides team management, and assists the owner with business growth and positive impact in the community. This position will collaborate with Prairie Peak’s team members, customers, and suppliers as the primary leader of the business location.

The priorities are

1. Make sure dogs are well cared for all the time every day. Be the glue that keeps the operations running smoothly and dogs well cared for every day.
2. Hire and train in hard working team members and work with Owner on payroll budget amounts
3. Manage team members goals, progress, and provide coaching and correction when needed
4. Build a strong position in the market by providing valuable and beneficial services that help all dog types thrive.
5. Adjust Operations to ensure smooth day to day function.
6. Look outward at long term goals and other ways we can help the community.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following:

Leadership: Fulfills Prairie Peak’s mission by building a culture of teamwork and professional excellence to serve customers, resolve issues, and operate on behalf of ownership at the location. Sets a positive and constructive tone and work pace for the location. Resolves various issues in a manner that minimizes business disruption, owner involvement, and negative social media exposure. Works with ownership to apply structured and informal tactics to create a family like culture at Prairie Peak.

Team Management: Recruits and manages team members to fulfill operational needs. Oversees performance management for all team members which includes onboarding employees, training, individual goal setting, daily coaching, annual performance reviews, and corrective action if necessary. Oversees the annual merit increase process.

Operations: Guides the delivery of exceptional services provided by Prairie Peak. This includes all operational functions from scheduling personnel, opening and closing the facility, registrations, dog management services, customer service, communications, supplier relationships, and resolving issues.

Financial Accountability: Oversees the daily business transactions and accounting to ensure accurate and timely invoicing, collections, deposits, disbursements and reporting of funds. Manages supplies, payroll, promotions, and advertising.

Customer Service: Ensures outstanding customer service is delivered to and verified by Prairie Peak’s customers. This important construct will be tracked and managed on a quantitative basis with customer reviews and survey tools. Resolves customer issues with professionalism, fairness, and financial discernment oftentimes without owner consultation.

Innovation: Continually assesses business strengths, weaknesses, and opportunities with a mind-set of improving the overall Prairie Peak’s offering in the location. Works with ownership to make adjustments to services, facilities, pricing, and new investments to expand and enhance Prairie Peak’s market position and financial performance.

Other Duties as Assigned: To respond with flexibility to the needs of the business – both internally and externally – by addressing important tasks when observed or requested by owners. Adopts an ownership attitude.

QUALIFICATIONS:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
✔ Planning
✔ Organization
✔ Administration
✔ Operations management
✔ Event management
✔ Employee management
✔ Coaching and Training
✔ Performance management
✔ Recruiting
✔ Scheduling
✔ Reporting
✔ Communications (Interpersonal – internal and external)
✔ Conflict resolution

EDUCATION AND/OR EXPERIENCE:
✔ Business or Operations Management
✔ Employee management
✔ Canine experience
✔ Two or Four Year degree desirable
✔ Experience in successfully and consistently implementing Shared Values

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
✔ Lift 50 lbs.
✔ Vocal capacity to yell commands to canines when necessary
✔ Standing and walking for considerable periods of time
✔ Working outdoors during all seasons
✔ Ability to move quickly

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
✔ Behaviors, odors, and nuances corresponding with canines
✔ Frequent interaction with dogs
✔ Frequent interaction with customers and other team members
✔ Working indoors and outdoors
✔ Occasional loud environments

SAFETY/PERSONAL PROTECTIVE EQUIPMENT (PPE):
Adhere to company safety policy / practices and standard operating procedure.

MISSION AND VALUES
Living our Mission (why we exist)
“Our mission is to provide a complete package of services to build the relationship between dog and owner by giving dogs the best quality of life possible with the most freedom and exercise.”

Living our Shared Values (how we conduct ourselves)
Shared values define “how we go about our work together”. At Prairie Peak we have unique values that define our culture of performance and service to customers.

Prairie Peak Values Preamble: As a company our business practices will be characterized by an abiding respect for appropriately applied business principles. We understand this to mean that our activities will be conducted in a manner that is legal, ethical, moral and healthy to our physical and spiritual life of every team member, customer, supplier and competitor.

Honesty: We will communicate clearly and respectfully among team members which will make each person's daily tasks easier. We speak truth to dog owners regarding their dogs’ positive or negative attributes and will help their dog reach its full potential and build trust between owners and the Prairie Peak team.

Teamwork: We spend much of our lives in the workplace. Genuine caring, friendship, fun and camaraderie are valued parts of the Prairie Peak culture. We value relationships and will demonstrate respect for each other as we serve and perform as a team.

Humility: We will exhibit authentic caring attitudes and a willingness to go above and beyond for others without an expectation of reciprocity. We will be quick to acknowledge team successes and point out the accomplishments of other team members. Each team member is important and valued.

Initiative: Service is the core of our business and we pursue excellence in this area. We value initiative, hard work and commitment. We continually apply operational improvements and learning that will improve the Prairie Peak brand promise for our customers.

Professionalism: We employ highly competent team members and encourage continual learning to keep pace with changes in our business, practices, job responsibilities and services that we offer. We expect emotional intelligence in our team members to deal with situations that will naturally arise as we interact with people in our business.

CONFIDENTIAL INFORMATION:
The team member in this position may have access to various reports and records which may be considered customer or Fetcher’s confidential. None of this confidential material or information may be disclosed in any form outside of the Company by the employee either during or after employment with Fetchers.

NOTE:
Changes in this job description may occur at any time. This job description is not to be considered or construed to be a contract of employment.

About Battle Lake:
Population in city limits 854
Ottertail county Population 60,046
Population swell in Battle Lake in the summer 10,000+

Battle Lake is nestled in the middle of a busy and growing economic, lake, and recreational community. Its a small town feel but with large activity unlike other towns. West Battle Lake and Ottertail lake are some of the finest lakes in Minnesota. Glendalough State park has camping, hiking, and a bike trail that connects to town. With over 10 restaraunts in the local area, it's always a fun place to live and experience. Many new businesses are coming to town and new commercial space is being added.

Battle Lake Highschool was awarded a blue ribbon award for their education standards.

There is a Sanford medical clinic in town, two chiropractors, dentist, local banking relationships, grocery store, dollar general, many community events throughout the year. Truly a small town feel with many options!

Fergus Falls is 30 minutes away
Alexandria is 1 hr away
Fargo is 1.5 hrs away

Rent off lake is as low as $825/month
2 bed 1 Bath house on Prime West Battle Lake $389,000

Average home cost in Battle Lake can range from on the lake to off the lake options:
https://www.realtor.com/realestateandhomes-search/Battle-Lake_MN/overview

Job Type: Full-time

Pay: $39,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Relocation assistance

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Self-determined schedule
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay
• Tips

Application Question(s):

• Are you willing to relocate if needed to be a part of the Battle Lake and surrounding community and live within 25 minutes of Battle Lake?

Experience:

• professional animal care: 1 year (Required)
• managing/mentoring employees: 1 year (Required)

Work Location: In person

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