I. POSITION SUMMARY

The Furniture Support Specialist will assist in coordinating a variety of projects that can span from the order entry point through punch list. This position has a wide latitude for independent judgment and is highly-skilled with extensive proficiency. The Furniture Support Specialist will work closely with the Director of Furniture Services.

II. POSITION EXPECTATIONS

• Purchase Order and Order Entry.
• Expedite purchase orders & deliveries.
• Review and process vendor acknowledgments; fix disparities when necessary.
• Enter purchase orders.
• Punchlist Process – follow original order timeline on punch list.
• Vendor / Manufacturer collaboration – establish timeline for each product receipt & communicate timeline with sales rep and vendor; work with manufacturer to resolve issues quickly & effectively.
• Installer relations / scheduling - communicate issues, damages, etc.
• Communications to sales – provide guidelines of product type, answer questions; notify/consult with sales reps of issues & resolution.
• Customer Service – communicate issues/resolution to customer.
• Government order processes.
• Receiving Process.
• Invoice processing and reconciliation with accounting.
• SPIFF program management.
• Project Management.
• Maintains customer confidence and protects operations by keeping information confidential.
• Maintains a safe and clean working environment by complying with policies, procedures, and regulations.
• Other duties as assigned.

III. SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

IV. MINIMUM QUALIFICATIONS & SKILLS

Education, Certifications and /or Licenses:

• Associate’s degree or equivalent is preferred, but not required.

Experience:

• 2 years of experience in the commercial furniture industry (or similar) is preferred, but not required.
• Advanced knowledge of all Microsoft applications particularly Outlook and Excel is required.
• AX Microsoft Dynamics platform experience is preferred, but not required.

Knowledge/Skills:

• Meticulous attention to detail & organizational skills.
• Demonstrate enthusiasm about furniture organization.
• Strong math skills.
• Strong problem-solving skills.
• Ability to multi-task.
• Work well in a team environment yet is strong independently.
• Excellent presentation, listening, verbal, and written communication skills.
• Able work independently and/or collaboratively within a team – willing to roll up your sleeves and help the team get work done.
• Manage and organize time to meet objectives and deadlines.
• Lives and leads by TSR’s values and serves as an example of the best we want to see in our team.
• Able to interact professionally with customers, vendor partners, and fellow employees.
• Highly motivated to learn and grow - self-directed and proactive.
• Reliable and responsive.
• Demonstrate honesty, integrity, and conscientiousness – care about doing the right thing, not the easy thing.
• Possess a positive attitude.
• Innovative mindset – demonstrate flexibility and problem-solving skills when met with challenges.

V. PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

While performing the duties of this job, the associate may be required to do the following:

• Perform activities such as balance, bend/stoop, crouch, kneel, push/pull, reach, squat.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Moving about to accomplish tasks or moving from one worksite to another.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• Assessing the accuracy, neatness and thoroughness of the work assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

VI. WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

While performing the duties of this job, the associate regularly works in a typical business office environment.

Founded in 2011 by a team of industry veterans, ImpactOffice has grown into one of the nation’s leading suppliers of office commodities, furniture, and technology products serving customers in the DC, Maryland, and northern Virginia areas. ImpactOffice’s focus and dedication to serving our customers’ unique needs sets us apart from our competitors.

Available benefits include: paid leave and holidays; medical, dental, vision, and life insurance coverage; short and long term disability coverage; 401k with a corporate match; and tuition reimbursement for career development courses.

ImpactOffice is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability or veteran status.

If you are a qualified individual with a disability, or a disabled veteran, you have the right to request an accommodation if you are unable, or limited in your ability, to use or access our online application system. To request accommodation, please contact Human Resources at (240) 542-1380.

ImpactOffice maintains a drug free workplace.