• Provide quality customer service, including interacting with customers, answering customer inquiries, and
• effectively handling customer complaints.
• Monitor workflow queues and department reports to ensure timely disbursements and follow-ups for post-closing
• accounting issues.
• Work with the closing team to disburse closing proceeds in accordance with parties’ instructions and applicable law.
• Comply with documents: contracts, settlement statements, closing disclosures, mortgages, deeds
• Identify and flag any trends that may increase the risk of fraud or loss.
• Remedy post-closing funding issues through contact with closing agents and other internal and/or external parties.
• Monitor and respond to questions/information in the funding mailbox queue within SLA.
• Balance settlement statements to CDs/PCCDs to set up pending wires and checks in files.
• Review and issue checks and wires for funding, request changes as needed to meet all Company guidelines.
• Work collaboratively with all stakeholders including but not limited to internal operations teams, client, outside
• counsel, and title agent partners.
• Successfully meet or exceed all Company established performance/production metrics as set forth by the Senior
• Management Team.
•  Perform other duties as assigned by supervisor.

• High school diploma or GED required, Baccalaureate degree preferred.
• 2+ years experience with title or closing company preferred.
• Texas Escrow Officer License or ability to obtain same.
• Work under general supervision
• Strong customer service skills are required.
• National purchase and refinance experience is preferable.
• Experience utilizing ResWare or similar closing software preferred.

• Strong communication skills, with the ability to clearly and concisely present issues, ideas, and recommendations in verbal, written, and presentation formats.
• Highly motivated, inquisitive, self-starter with the ability to multi-task and effectively manage priorities to meet deadlines in a fast-paced environment.
• Strong attention to detail, excellent organizational skills, ability to high volume, and the capacity to work

• Health, dental, and vision benefits.
• Employer-paid disability and life insurance.
• Flexible spending accounts.
• 401K with company match.
• Paid time off and company-paid holidays.
• Wellness resources.

Westcor Land Title Insurance Company is the nation’s largest independent title insurancebusiness. Founded by agents to bring innovative solutions to the title insurance market,Westcor delivers technology-driven products and services to make the real estate closingprocess faster and more efficient while driving the continued success of independent titleagents, their customers, and Westcor partners across the title industry. Westcor Land TitleInsurance Company is rated A” (A Double Prime) by Demotech Rating Inc. Based in Maitland, FL,Westcor has regional offices throughout the United States.www.wltic.com