Full-Time Service Coordinator Job at Community Management Corporation
FT
Service Coordinator needed immediately 40 hours per week for multiple affordable apartment communities located in Winston-Salem, NC.
Bachelor's Degree in Social Work, Psychology, Education, or related human services field from accredited institution is required. The ideal candidate will possess proficient computer knowledge, excellent customer service and variety of life skills; be dependable team player, show initiative and maturity to work well independently and with wide variety of other personalities. Have at least 1-2 years of practical social work and case management experience; or any combination of education, training or experience which provides the required knowledge, skills and abilities. Must possess and maintain a valid NC driver's license, current liability insurance, and dependable transportation. This position requires traveling between six properties within 15 minutes of downtown Winston-Salem as scheduled. Monday thru Friday 8am-4:30pm with after-hours occasionally required. Dedicated pre-paid phone provided. $15-$16 per hour DOE plus benefits. Background check required. Professionally managed by Community Management Corporation. EEO.
Description
HOPE VI Service Coordinator
This job description is intended to provide you with a guide as to your primary responsibilities and duties as a HOPE VI Service Coordinator on a day-to-day basis. It is not intended, however, as procedures or "how to" manual. Your individual supervisor will provide you with standard operating procedures.
Under the direction of the Regional Property Manager and in cooperation with individual Site Managers, you are responsible for the overall coordination of resident services and events. Your normal duties and responsibilities include, but are not necessarily limited to the following:
Under general supervision, provides counseling and guidance to low-income families in order to assist them in achieving their goals for self-sufficiency. Exercises considerable initiative, independent judgment and discretion in assisting families as required before and during their tenancy. Works closely with area health and human services agencies to understand their requirements and procedures for providing services, including emergency displacements in event of unit fire, floods, or other displacement events at any time of day or night. These families are in multiple apartment communities that range from children, young adults through the elderly population. Candidate will be responsible for monitoring and evaluating participant progress from move-in thru annual recertification process, and move-out or transfer. Prepares progress reports using spreadsheets and property management Tenant Services software; obtains transcripts and employment data. Prepares professional monthly newsletters for the senior properties and quarterly newsletters for family properties. Coordinates with individual site managers to schedule and conduct various educational and social events as well as various activities for both family and senior households, subject to current CMC Covid protocols and direction of Regional Property Manager. Primary focus will be at senior sites.
Furthermore, candidate will assist in coordinating services for participants with other agencies, including HAWS, the Department of Social Services, Employment and Training, Habitat for Humanity, and other similar agencies. Also makes referrals within agencies for transportation, health needs, specialty training and workshops.
Other duties as assigned by Regional Property Manager and site managers to assist in the operation of the properties as needed. This will involve cross-training in site operations and Property Mgt. software and will include covering the site offices as required & in emergencies as necessary.
Daily:
Conduct welfare checks on frail residents by phone and home visits, including those off-site & temporarily relocated in rehab or nursing facility. Coordinate needs & communicate with family & emergency contacts on file.
Schedule transportation and other services as needed for all residents.
Provide welcome packets to all new residents & conduct and maintain tenant needs assessments within first week of tenancy, then update monthly and annually.
Maintain tenant records thru Boston Post Tenant Services software and keep RPM & individual site managers informed.
Weekly:
Assist residents as needed for any programs, including completion of annual recertification documents and obtaining required verifications.
Reach out to all Special Needs or at-risk residents at all sites, and any temporarily displaced residents.
Email Regional Property Manager a detailed Activity Report.
Monthly:
Locate and schedule appropriate speakers/presenters for the residents at all sites, subject to current CMC Covid protocols and as advised by Regional Property Manager. Maintain participation logs for all activities per site.
Gather suggestions and ideas for resident participation and involvement for new and desired programs and activities. Participate in regular safety and Holiday events at all sites; Summer and after-school programs at family sites. Check for training opportunities and request authorization from Regional Property Manager. Maintain training log.
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