The Front Office Manager is responsible for delivering a guest experience that creates customer satisfaction and improves acquisition, retention and loyalty.

• This position plans and develops guest focused programs, oversees the resolution of guest concerns; and facilitates the delivery of quality, clean, and safe facilities, amenities and services.
• This position works cohesively with property department heads/managers to identify and positively affect improvements and changes in processes and procedures; and will also interact in both one-on-one and group settings, leading teams and liaising with different levels of management on the regional and corporate level.
• The Front Office Manager is an integral member of the DRH management team, ensuring the highest levels of guest services through the application of all DRH standards, policies and procedures.

Qualifications:

• Bachelor’s degree in travel industry management or 5 years of hotel/vacation rental experience with 2 years in supervisory/managerial capacity.
• Previous Guest Relations Management or Front Office Management in a hotel or vacation rental condo environment required.
• Excellent verbal and written communication skills are required.
• Previous experience with utilizing Springer Miller property management system (SMS) strongly preferred.
• Schedule Flexibility to cover shifts as needed (evenings and overnight)

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• On call
• Weekend availability

Ability to commute/relocate:

• Lahaina, HI 96761: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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