How would you like to work for a company that is focused on employee satisfaction? (And truly follows through on that promise.)

How about a $3000 incentive to take a week off every three years? Yes, you read that right...we will PAY you to unplug for a week!

Want to find out about more of the employee perks at the Goal Family of Companies? Apply for our Front End Collector position. This position works 8-5 Monday-Friday with 14 (FOURTEEN!) paid holidays per year.

Job Description:

The Front End Collector has the privilege of helping develop life-long relationships with borrowers, clients, and team members. At Launch, the expectation is that our team supports and champions a culture of innovation, creativity, and resolution to continually enhance our processes, our systems, borrowers’ experience, and the environment for our team members. Every day our team has the opportunity to utilize their strengths, leverage other team members’ strengths and incorporate Launch’s core values: Collaboration, Integrity, Innovation, Trust and Commitment.

This role is primarily responsible for reaching out to borrowers to secure payment for past due accounts and driving borrowers to repayment options that best fit their individual situations.

Responsibilities:

• Provide exceptional service to Launch borrowers who have questions or require assistance with their account
• Build relationships working directly with our client’s customers (borrowers) via inbound and outbound phone contact and written correspondence
• Complete outbound calls to support the goal of rectifying delinquency by securing payment to bring account to current
• Confirm and update account information
• Secure a Promise to Pay and track to a ‘closed’ promise (payment received)
• Secure new online enrollment and/or mobile app download
• Secure new ACH (recurring payment) enrollment
• Update accounts into an eligible forbearance when all other options for payment have been exhausted
• Support inbound borrower service interactions
• Document all activities transacted with/on Launch borrower’s/accounts using the systems platforms provided by management
• Process servicing transactions including payments, postponements, and other account status changes
• Effectively resolve customer complaints with a sense of urgency by completing the appropriate documentation and reporting
• Engage, interact, and collaborate with Launch’s operations team members throughout the mid to late-stage collections and claim charge-off stages
• Ensure full compliance with consumer lending regulations, established procedures, and policies of Launch
• Represent and communicate the mission and values of Launch Servicing
• Act as a total team player
• Perform ad-hoc assignments, duties and contributing to special projects as assigned

Education & Other Minimum Requirements:

• BS/BA or equivalent work experience
• 1-5 years of experience in a collection and/or outbound borrower outreach role
• Regular and reliable attendance
• Demonstrated ability to communicate effectively in written, verbal and interpersonal interactions
• Self-motivated with a high level of initiative and accountability able to work in less structured environment
• Demonstrated ability to be flexible and adjust to changing responsibilities on any given day
• Demonstrated ability to manage assigned tasks, prioritize work and meet deadlines
• Strong desire to succeed and possess a positive work attitude
• Comfortable with a dynamic, ever changing work environment
• Willing and able to work a varied schedule with flexible hours
• Proven organization ability and solid attention to detail
• Proficiency in Microsoft Office Software and web-based applications
• Ability to perform the essential functions of the position with or without accommodations

Qualities we look for in our candidates:

• An eagerness to learn and grow your skills.
• A drive to succeed, a sense of urgency, and a passion for the work.
• All-around good team leaders who are approachable and dedicated to helping others succeed.

Competitive pay with bonus, and comprehensive benefits package that includes, but not limited to:

• 401(k) + company match up to 4%
• Medical, dental, and vision coverage
• Annual HSA contribution of $1,500
• Life insurance, disability, and critical illness
• Birthday holiday
• 2 floating Community Days
• Free snacks and drinks in the office
• Tuition reimbursement program
• Generous PTO, including Paid Parental Leave
• $2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day
• Community funds, wellness funds, and more

Learn more about our benefits by viewing our 2022 Employee Benefits Guide.

Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise. Goal is recognized by industry leaders and is a finalist for 2022’s Lendit FinTech award.

Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $26B in assets under management.

Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for almost fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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