POSITION SUMMARY

The Patient Specialist contributes to the Offices continued success by passionately executing the company’s business model; promoting the company culture, mission and values. The Patient Specialist assumes the responsibility of receiving patients to our company in person and providing a friendly, welcoming and efficient patient care. You are responsible for administering day to day activities which include, new patient intake, maintenance of patient records, scheduling, accounts receivable, presentation of financial treatment plan options, confirmation, recalls and callback systems, as well as, maintaining appearance and order of the front office. This Job Description identifies the major responsibilities of this position, please be advised it does not include all aspects of this position such as potential duties assigned by supervisors and requirements for flexibility.

SPECIFIC RESPONSIBILTIES

Practice Support

§ Consistently performs specific assigned daily and general duties; meets deadlines

§ Meets established attendance criteria and starts work promptly

§ Knows and consistently implements the organizational missions and all approved policies, protocols and procedures

§ Regularly supports compliance and accreditation effort as assigned including, but not limited to OSHA and HIPPA

§ Respects and acknowledges the organization commitment to cultural diversity, which is expressed through behavior, language and actions

§ Consistently demonstrates good use of time and resources

§ Consistently interacts with the patients and staff in manner that reflects favorably on the organization and promotes teamwork

§ Responsible for providing a positive and professional orthodontic dental experience, welcomes and greets patients and visitors to the practice [preferably by name]

§ Oversee patient relations & handle patients complaints, under indirect supervision

§ Help explain company policy to patients

Reception Management

§ Manage day to day operations of the front office

§ Open and close office according to office protocol

§ Review and maintain a professional organization of the office, waiting and front desk area for a neat, professional appearance and make any necessary accommodations

§ Organize patient educational materials and doctor referrals

§ Prints daily appointment report and reviews ledgers with outstanding balances

§ Check the daily schedule for accuracy

§ Answer and respond to phone calls with professionalism

§ Ensures that important forms, informed consent, Norwalk & Georgetown Orthodontic policies and HIPPA of privacy notice are available and printed.

§ Checks voice messages, e-mails, sesame and follow up with all messages

§ Manage recall, call back and inactive patient systems

§ Confirm the next day’s appointments according to protocol and patient preferences

§ Schedule patients follow up appointment for efficient use of doctor and staff time

§ Collect payment from patients at the time of treatment

§ Sends out statements for account receivables

§ Receives incoming and sends outgoing mail

§ Make follow-up appointment as needed

§ Review supplies for the front desk and provide to the supply manager

§ Send out daily aging report e-mail

New Patient Intake

§ Obtain new patient Information using NP Phone Slips

§ Enter patient information into necessary office platforms.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Work Location: One location

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