QUALIFICATIONS:

• Proficient computer skills for a variety of applications to include Word, Excel, Publisher, Outlook, Credible, Susquehanna, and Client Track.
• Multi-task work load through various distractions/interruptions.
• Coordinate clerical work and customer care
• Make and answer phone calls in a professional and courteous manner.
• Good Typing skills.
• Knowledge to handle a multi-line phone system efficiently.
• Excellent communication & interpersonal skills.

RESPONSIBILITIES:

• Will be able to type from hand written copies. As needed.
• Compile, organize and maintain files and scanning documents into Credible. As needed.
• Proofread all typed copy to insure grammatical correctness. As needed
• Responsible for the compiling and forwarding monthly billing of all CIS Programs.
• Take minutes of meetings when needed, then type and distribute minutes within one week of the meeting.
• Miscellaneous typing and drafting of letters, memo's etc. As needed.
• Entering data into Credible system, i.e. Drop-In-Center hours, and update Drop-In Sign in sheets as needed
• Responsible for the HMIS Homeless Data Base and keeping it updated by performing and enter HMIS homeless assessments daily. As needed.
• Receive and access incoming homeless calls and homeless walk-ins.
• Responsible for upkeep for all CIS brochures as needed.
• Answer multi-line phone system for CCC. Daily
• Responsible for taking minutes at all Family Connections staff meetings.
• Responsible for locking and unlocking building as needed.
• Assists with other Clerical Department duties when there is a backlog due to vacations and illnesses. As needed.
• Is flexible in working past scheduled working hours, evening hours and or/Saturday hours, if required.
• Makes up mailboxes for new employees and removes all former staff. As needed.
• Performs other duties as assigned for Treatment Records Department when covering, as needed.
• Types error free letters and memos which are professional in appearance. Be able to check for proper format and grammar usage.
• Assists with photocopying materials upon request.
• Has the ability to send e-faxes, and send and retrieve e-mails
• Responsible for picking up tokens at Shenango Valley Council. Monthly.
• Responsible for tracking of tokens given out daily, weekly, and on a monthly basis and distributes tokens to the clients
• Responsible for opening and closing all clients in Credible for all CIS Programs.
• Responsible for the fleet of vehicles, signing them out and scheduling repairs, inspections and associated equipment.
• Responsible for tracking all van transport rides on a weekly and monthly basis.
• Responsible for BHC Authorization and uploading into Credible and forwarding to appropriate staff.
• Back-up for when medical secretary when off during illness or vacations.
• Responsible for updating library list per Clerical Administrator when needed.
• Responsible for proficient use of all office equipment, phones, scanner copier, laminator, and PC.
• Will maintain and uphold CCC policies and respect confidentiality, exhibiting a professional demeanor at all times while at work. Daily.
• Will understand that any violation of CCC policies and procedures other his/her job duties will be subject to disciplinary action.
• Will perform other duties in her job setting when assigned.
• Can perform essential functions of the job with or without reasonable accommodations.
• Will participate in CCC CQI Program plant to ensure quality of service to consumers when necessary.
• Responsible for drafting and mailing postcards for NAMI events.
• Responsible for various projects when needed across all clinical programs.
• Responsible for organizing and helping with the preparation of grant writing.
• Coordinate and maintain grant accounts including Grants.gov, Sam.gov, and ERA Commons.
• Coordinate submission of grants electronically.
• Schedule and record vehicle detailing and cleaning weekly.
• Update and distribute phone extension lists and Vector Security lists as needed.

• Maintains and upholds Community Counseling Center's policies, respects confidentiality, and exhibits a professional demeanor at all times while at work.
• Any violation of policies and procedures/job duties will be subject to disciplinary action.
• Can perform the essential functions of this position with or without reasonable accommodations, if necessary.
• Participates in CCC CQI plan to ensure quality of service to CCC consumers.

CERTIFICATION:

I certify that to the best of my knowledge all statements shown above are correct.

I accept the responsibilities and terms of this job description.

SIGNATURE OF EMPLOYEE DATE

• Describe how you are supervised by telling how your work is assigned and how your supervisor reviews your work.

Work is performed independently under general supervision and is reviewed by Clerical Administrator for quality and achievement of program goals through observation, interaction with co-workers, written correspondence, data entry and reports.

• Prepare an organization chart and identify your supervisor and all employees whose performance rating you sign by names and class titles. If you are not a supervisor, your supervisor must complete this part and identify his supervisor and all his subordinates.

See Agency's Table of Organization

0 Total number of subordinates reporting to you

• Describe the kind of supervision you give the employees on the above chart by explaining the type of work assigned and the type of work reviewed exercised. If you are not a supervisor, your supervisor must complete this part for all employees shown above.

Work is reviewed through data entry in Credible, observation, and written documentation to determine quality and achievement of established objectives.

• FOR THE EMPLOYEE'S IMMEDIATE SUPERVISOR: Review your subordinate's statements. You may make any comments or include any information you feel is appropriate or would be helpful. Use additional paper if needed.

The content of this job description has been reviewed by the individual and the supervisor and both agree to its accuracy.

Employee's Immediate Class

Supervisor's Signature Title Date

THIS PORTION TO BE COMPLETED BY THE CLASSIFYING AUTHORITY

APPROVED POSITION CLASSIFICATION:

REVIEWING ANALYST'S SIGNATURE: DATE: