Front Desk Lead - Scotch Plains

The Role:

RWJ Rahway Fitness and Wellness Center is seeking a Front Desk Lead who has excellent communication and customer service skills. The Front Desk Lead is responsible for greeting guests as they enter and exit the facility, answering phone calls, and directing callers to appropriate personnel. They must respond quickly and effectively to customer needs. The front desk is the first point of contact for current and prospective members and, therefore, must be supervised by individuals that possess an array of competencies and the capacity to carry out multiple functions in a timely manner.

The Front Desk Lead duties include, but are not limited to:

• Directing phone calls to their respective destinations
• Annotate clear and concise messages
• Communicate with all departments to get messages delivered
• Schedule/confirm appointments
• Receive payments
• Remain aware of safety alert system and follow protocol

Front Desk Lead Qualifications

A Lead Front Desk Attendant must have strong communication, interpersonal, and problem-solving skills. The Front Desk team is comprised of ambitious, career oriented individuals with strong interpersonal and organizational skills. The position relates very closely to our membership base so the candidates also must have a warm and friendly disposition. The position requires face to face as well as telephone and email communication.

• Able to work weekends
• Have past experience in retail and/or customer interaction would be preferred
• Ability to lead a team
• Strong communication, interpersonal, and problem-solving skills
• Warm and friendly disposition
• Experience with face to face, telephone, and email communications
• This is not a temporary position

Benefits:

• Complementary membership as well as discounts on auxiliary services!
• 401(K)
• Benefits for employees who work 30+ hours
• Opportunities for growth

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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